Two tips for returning to in-person learning
In-person learning is back! This is a celebration, to be sure. The period of pandemic restrictions has felt long to many—like me—who love to connect with CUES members, learn in person and check [...]
News Archives
CFPB updates RESPA FAQs
Last week, the CFPB published a few frequently asked questions (FAQs) documents regarding consumer protection rules. This blog post from last week discusses the Regulation E FAQs document that was issued. Today’s blog will [...]
Digital Marketing: Anything you can do, I can do better – with Kara Yaquinta
We are CUs, hear us ROAR! When it comes to digital marketing, there’s an old (outdated) school of thought that says big banks have the market cornered and that credit unions are just bringing [...]
The CUInsight Network podcast: Digital experience – PixelSpoke (#10)
Thank you for tuning in to episode 10 of The CUInsight Network, with your host, Randy Smith, Co-founder of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who [...]
Breaking down barriers: Community and immersion
You don’t have to sell too many people on the importance of higher education. It is the foundation that helps us build prosperous careers and achieve financial security. Education allows us to increase our [...]
Ally Bank to credit unions: Your move
Last week, on the heels of the viral spat between Elizabeth Warren and Jamie Dimon, Ally Bank (NYSE: ALLY) announced the elimination of overdraft fees on all accounts. Before the announcement, Ally charged a $25 [...]
Tight shirts, spandex, & the beauty of diversity
I am going to talk to you about logo wear. We all know what that is. We all have some of it in our closets. We all have our favorite pieces and the pieces that [...]
Economic Update video addresses women in CU leadership
CUNA Chief Economist and Deputy Chief Advocacy Officer for Policy Analysis Mike Schenk interviews Vice President of Diversity, Equity, & Inclusion at CUNA Samira Salem in this month’s Economic Update video. Salem discusses the [...]
Mancini to join NAFCU’s Board of Directors; Grinnell, Schlehuber re-elected
NAFCU has announced the results of its Board of Directors election. A new board member, Frank Mancini, President and CEO of Connex Credit Union (North Haven, Conn.), will fill the position of board member and [...]
CUSO Posh poised to produce better bots for credit unions
If you think it’s time for someone to put serious brain power and artificial intelligence tools into producing better chatbots and robotic interactive voice response for credit unions, there’s good news. Two bright [...]
‘Find your why’
I accidentally fell into the credit union movement. I started my financial career as a teller for a commercial bank right out of high school. When my position as assistant manager was eliminated due to [...]
How financial institutions can improve customer satisfaction scores
Convenience is everywhere. Consumers are offered nearly real-time service (and next-day delivery) from Amazon, Doordash, and Google. And while expectations are rising for all industries (including financial services), not everyone is making the cut. Nearly [...]
Mission failure: The banking industry’s approach to financial health
Here are two phrases commonly found in the mission or value statements of banks and credit unions: “The path to financial wellness starts here.” Or, “Helping members achieve financial success.” The sincerity is real, but [...]
The public policy role of credit union cooperatives (Part 1)
Most credit union observers agree that the emergence of financial cooperatives was one outgrowth of the reform movements affecting many areas of American society at the beginning of the 20th century. Across America, factory workers, [...]
CFPB issues Regulation E FAQs
On June 4, 2021 the CFPB published a new compliance aid – some frequently asked questions about Regulation E. Specifically, these FAQs address issues surrounding unauthorized use and investigations of these claims by members. As a [...]