Deciding how to safeguard your credit union’s loan portfolio can seem like a complicated decision. In the midst of all the other duties and responsibilities of running your business, it can be tempting to [...]
Since the coronavirus pandemic forced Northern Credit Union ($410.7M, Watertown, NY) to send home staff members, the North Country cooperative has learned a lot about how to ensure a high level of service and [...]
The fintech market is seeing a flurry of activity for buy now, pay later (BNPL) lending options, and it is critical for financial institutions to understand the impacts. With online purchases growing exponentially, consumers are [...]
The global chip shortage has already affected numerous business goods, including laptops, servers and printers as well as consumer goods, from automobiles to alarm clocks. If IT departments want to prepare for a shortage that [...]
Banks and credit unions are on the verge of a period the likes of which almost nobody currently employed in those institutions has encountered in their working lives. It’s the outlook for high inflation [...]
Consumers demand more from their relationships with financial institutions than ever before. They expect these organizations to know them, understand their needs and wants, take a vested interest in their wellbeing, and provide choices that [...]
There continues to be a lot of media buzz around ransomware—and with good reason. Help Net Security argues that ransomware is “the most significant cybercrime innovation in recent history.” From more minor breaches that [...]
OM. I decided to start practicing yoga a while back. Calming the mind, stretching the body, and of course, working on that balance. Now, if you’ve ever tried to twist your legs one over [...]
If you seek to deliver exceptional service in a challenging industry, look no further than Southwest Airlines. The company consistently sets itself apart in customer service rankings, believes that great service begins with happy employees, [...]
“Signs, signs, everywhere a sign...do this, don’t do that, can’t you read the sign?” – Five Man Electrical Band It seems that everything old is new again. In Connecticut, Governor Lamont’s adoption [...]
The World Council of Credit Unions’ International Advocacy and International Projects’ teams scored a major victory this week when the Ukrainian Parliament overwhelmingly approved the first reading of a new draft law on credit unions. [...]
The House and Senate are in session this week, NAFCU's advocacy team continues to fight for industry priorities and the association will continue to keep credit unions informed of key regulatory and legislative updates. House [...]
In my more than three decades of speaking and leading workshops on impostor syndrome, I’ve spoken to an estimated 500,000 people. Up until just a few years ago, I always ended my talks [...]
I have been a credit union member since I opened my first account in 2005 at the age of 13. I had little choice in the matter: My father served on the board of directors [...]
If you haven’t noticed, the era of in-person transactions is fading in the rearview mirror of a society that has recently weathered its first global pandemic. Today, thanks to the internet, smartphones, and other [...]
