All signs point to a recovered auto loan market!
If you’re anything like me, now that we’re a solid quarter into 2021, the haze and fog of 2020 is finally starting to dissipate. More businesses and organizations have begun to open, and [...]
News Archives
Grow retention by doing good
Financial wellbeing is more than just the latest feel-good financial services buzzword. It’s a prescription for addressing your banking customers’ essential economic concerns in order to look after their long-term financial wellness – and increase [...]
The power of predictive analytics with Andy Rosmeissl
Want to predict the future? Banks and credit unions incorporating the right kind of predictive analytics can do precisely that, and the potential benefits are enormous. This week, on CRMNEXT’s Banking on Experience, Andy [...]
What’s in a name: Member Experience Researcher
With nearly 1.3 million members scattered across the country and around the world, a delivery network of 60 branches, and a full lineup of digital delivery options, BECU ($26.8B, Tukwila, WA) is committed [...]
Credit unions vs. banks: What the students think
Zogo spoke with five college and high school students to learn more about how younger generations perceive credit unions and banks. We asked the group which single word came to mind when they thought of [...]
Burn the ships: no looking back on legacy technology
Publisher’s Note: CUInsight is hosting a free webinar Wednesday, May 19th titled, CU Cloud Champions: CEOs Leading to the Cloud. We hope you’ll join us! Register here. You may have heard various accounts [...]
The danger of goal socialism
If you are a credit union leader, can you name your top priority right now? If someone asked your Executive Team this question, would they each give the same answer? What about the rest of [...]
Current board fiduciary duties require serious focus
Pressures facing credit union boards are extremely high and directors are dealing with more complex challenges. Just like counterparts on paid for-profit company boards, these hard-working women and men have major fiduciary exposure, but without [...]
CUNA, CULAC awarded 3 AAPC Pollies for political efforts
CUNA and its political action committee (PAC), the Credit Union Legislative Action Committee (CULAC), were recognized with three Pollie Awards by the American Association of Political Consultants (AAPC) Thursday. The awards were for credit union [...]
2 weeks left to submit nominations for NAFCU’s 2021 Annual Awards
NAFCU-member credit unions have two weeks left to submit their nominations for NAFCU’s 2021 Annual Awards Competition. The Annual Awards recognize association member credit unions, professionals, and volunteers for their dedication and achievement within [...]
Social security scams: How to protect, report and recover from fraud
Our most recent Consumer Pulse revealed digital fraud has risen significantly in the last year. In fact, since March of 2020, reports of digital fraud have increased 73%. One popular scheme involves fraudsters impersonating Social [...]
3 signs credit card balances are likely to grow
Credit cards saw a record setting reduction in balances during the pandemic, with total outstanding credit card debt dropping over 10% from Q4 2019 to Q4 2020. This trend is counter intuitive to what you [...]
Measuring 2020 success in a meaningful way
Most boards and management teams are extremely proud of what they were able to accomplish in 2020, and rightly so. Until COVID-19, the rapid reactions and quick pivots the pandemic required had rarely been experienced. [...]
What are digital disbursements?
The relationships that consumers have with retailers and service providers are increasingly digital, from how they communicate to how customers pay these businesses. But funds don’t strictly flow in one direction from consumers to [...]
Reg E errors and fraudsters
Happy Monday, compliance friends. I hope everyone had a good weekend and enjoyed World Laughter Day, which was yesterday! I know one group of people who shouldn’t get the last (evil) laugh: fraudsters who [...]