4 ways technology can help you save
We all love technology. Even if you're an old curmudgeon who's set in their ways, there are technological advancements that make your life easier. And it gets better. Here are four ways technology can help [...]
News Archives
The evolution of leadership
As I was driving my daughter, Olivia, home from an activity one day, she asked me what it was like to grow up in the 70s and 80s when I was a child. “I’m [...]
BPO: The “O” stands for opportunity knocking
Housing demand is still going strong, and a recent survey from Ernst & Young predicts a Millennial-led car ownership boom on the horizon. As Coronavirus infection numbers continue to fall in the U.S., lenders [...]
Lorence: CU growth begins with consumer journey
The Open Your Eyes to a Credit Union® campaign has reached billions of consumers who are “in-market” for a financial service, Credit Union Awareness Executive Director Chris Lorence wrote recently in Credit Union Times. “The [...]
House passes debt collection bill
The House Thursday passed legislation making a series of reforms to debt collection requirements. While NAFCU supports efforts to stop abusive debt collection practices, the association had raised concerns about language contained in the bill [...]
When young people meet credit unions: The power of perception
If someone asked me to define the credit union “brand,” I would say that credit unions are not-for-profit financial institutions focused on improving the financial lives of their communities. I must be honest, though. While [...]
All or nothing? Not anymore.
Because most banks and credit unions are still running on legacy technology, they are more than a little reluctant to give maintenance capabilities to all employees. Why? Because when they open up access, it’s [...]
ACH transfer fee class action lawsuit
In March 2021, plaintiffs’ attorneys filed a class action lawsuit against Bank of America asserting that certain fees assessed for making automated clearinghouse (ACH) transfers were improper and should be refunded to consumers. Pointing to [...]
New data: Consumers demanding better transaction controls in digital banking apps
Trust. Control. Identity. Managing for these quintessentially human attributes in the digital domain is a moving target, and it's what today's consumers expect from the relevant players. The May 2021 Mobile Banking App Playbook: Customization [...]
How to choose the right payment provider for credit unions
When looking for an outside payment provider, it makes sense to look inside your organization…at your core system. Without knowing what type of integration your core system has with a specific payment processor, you’[...]
How to get the most value out of 1-on-1s
We've been working in a strange environment the past year. For many of us, we've moved our offices fully remote and are just now starting to plan what a return to the office looks like. [...]
CUInsight Minute with Courtney Scott – May 14, 2021
Welcome to the CUInsight Minute, sixty seconds from our Community & Marketing Coordinator Courtney Scott with our favorite reads from the week. Register for Mini-Con Series: GROW on September 29, 2021 at 1pm EDT here. [...]
3 ways to right the ship
2021. It's not 2020 but it's definitely had it's share of frustrations. Have you looked at the state of your credit union lately? How are things going? Are your members hanging in there? How about [...]
The question credit unions can’t afford to have consumers ask
Congress passed the Federal Credit Union Act in 1934. Since then, credit unions have consistently provided their members better pricing and service than banks. So why is credit union market share so small? The answer [...]
The road to financial wellness
I have a 35-mile commute to work in metro Detroit --- at least I did before the pandemic. Traffic jams are part of the daily routine. Often caused by poor design. Poorly timed traffic lights, [...]