It's easy to underestimate the power of communication. It isn't something we're aware of at all times – from our body language to our tone to our word choice, communication is almost a reflex. We hear [...]
Much like Captain Ahab chasing the white whale, or Don Quixote tilting at windmills, banks and credit unions spent the better part of a decade searching for what exactly Millennials wanted from a financial institution. [...]
Welcome to the CUInsight Minute, sixty seconds from our Projects & Partnership Coordinator Linda Lafortune with our favorite reads from the week. Mentioned: Chatbots are the rage with credit unions, but can they do it [...]
Everyone is looking to turn a new page this year and start fresh. Can you blame us? Take this renewed energy and vitality to commit to practices that can make your accounting department strong, smart, [...]
Credit unions pride themselves on being socially responsible, and with good reason. Social responsibility is one of the nine credit union operating principles, and the movement prioritizes meaningful community involvement. But is your credit union [...]
Thirteen years later, I maintain social media is PR on steroids. For some, writing a check may be easier than writing a story but it is not always as effective. Good advertising requires good storytelling, [...]
I am going to be real honest with you right now. I am going to share an experience that most would not care to admit, let alone share on a public platform, but here I [...]
Sens. Tina Smith (D-Minn.) and Ben Sasse (R-Neb.) introduced a bipartisan bill, the Credit Union Employee and Member Safety Act Thursday. The bill would update the credit union member expulsion process while ensuring a fair [...]
NAFCU joined with several other trade associations spanning various industries this week to urge lawmakers to oppose legislation that could hurt consumers, small businesses, and employees by removing arbitration provisions in private contracts. "Federal law [...]
The COVID-19 pandemic will be remembered in the future as one of the most uncertain times faced by individuals, organizations and industries around the world. From unique lockdown measures to social distancing practices and racing [...]
Among regulators’ biggest concerns about cannabis banking is the prospect of credit unions having to divest these assets due to a changing regulatory landscape, says Doug Fagan, president/chief financial officer for $521 million asset [...]
1. Go digital and engage with younger generations Millennials and Generation Z are not so different: they both share the need for a financial partner that can help them organize money, while pacing with an [...]
Founding and owning a successful business doesn’t necessarily insulate someone from potential financial difficulties. Indeed, balancing the needs of the business with personal financial needs can be an ongoing challenge. And like everyone else, [...]
You have a brand, and you have a marketing strategy in place to get your message out to the masses. If you’re like many of us, what you don’t seem to have, unfortunately, [...]
In August 2020, after spending 13 years at Leominster Credit Union ($815.9M, Leominster, MA), John O’Brien announced he would end his nearly eight-year-stint as CEO on Nov. 30. To take the helm after [...]
