Good marketers don’t go it alone. Instead, they collaborate to gain multiple perspectives and achieve the best possible outcomes. That approach works well for Alana Kelly, marketing manager at $365 million asset On Tap [...]
Millions of consumers in the United States are learning to re-adjust to this near post-COVID period. Many are also re-thinking their approach to newfound financial challenges, how to overcome them, and how to take proper [...]
The pandemic disrupted the way that we work. With more teams working remotely, it is more important than ever that leaders engage their team members at different levels in order to build trust and demonstrate [...]
Payment products are the connective tissue of financial institutions, serving as a major source of core revenue. But what are the business and technology priorities and market dynamics that drive this array of payment services? [...]
Seeing unauthorized charges on your bank statement or app can cause quite a scare. If this has happened to you, you’re not alone. Credit card fraud is an unfortunately common digital fraud scheme. Now, [...]
Wells Fargo has begun informing customers that it will no longer be offering personal credit lines, with all existing lines being shut down in the coming weeks. In a six-page letter to customers obtained by [...]
Welcome to the CUInsight Minute, sixty seconds from our Associate Publisher Robbie Young with our favorite reads from the week. Mentioned: Auto lending: Stay ahead of the competition using data by SEGMINT A number of [...]
Do you have days when you just can’t get things moving in the right direction? You’re definitely not alone. Everyone experiences these feelings from time to time, and sometimes it’s hard to [...]
As technology advances, so have the cybersecurity threats and challenges credit unions face along the way. These threats are further illuminated as the NCUA encourages credit unions to “strengthen their institution’s cyber vigilance and [...]
A digital strategy needs to incorporate all aspects of the member experience. It’s critical that pain points be addressed throughout all interactions, as the weakest touch point is often the one most remembered. In [...]
Is there a lazy co-worker who bothers you? A manager who only cares about impressing her higher ups? A client who is trying to be as difficult as possible? A universal problem in conflict is [...]
The CFPB last week issued its July consumer complaint bulletin which highlights COVID-19 issues that have been described in various consumer complaints. Of note, the bulletin addresses federal student loan relief, economic impact payments (EIPs), [...]
Describing 2020 as “weird” is like saying the distance to the moon is “far.” It does not do it justice. A weird headline that was an attention-grabber in 2020 was the astronomical rise of bitcoin [...]
We are saturated daily with information from all kinds of different sources. Whether we see, hear, read, open, or click, consumers face an overload of information and demands. Cutting through the noise is a huge [...]
Paper checks still show up regularly in people’s mailboxes. They’re a go-to not only for personal debts but also for businesses that need to pay their employees, vendors, and customers. Mobile banking apps [...]
