Banks and credit unions are more eager than ever to leverage the latest technologies to boost efficiencies, improve the customer experience and enhance their brand. From instant account opening and marketing automation, digital capabilities enable [...]
Electronic bill presentment and payments (EBPP) is a wide-reaching discipline that encompasses everything from mobile-enabled bill payments to funding methods like debit cards, credit cards, and ACH. With so many moving parts, it’s easy [...]
CUInsight Publisher & CEO Lauren Culp is joined by Mark Arnold, President of On The Mark Strategies for a quick interview with just 3 questions... Three questions: (0:37) Credit unions across the country are [...]
When COVID-19 swept across the United States in 2020, it stalled economies, shut the doors of business, and forced employees to work from home. Never one to be deterred by hardship, Leaders Credit Union($572.[...]
In the rapidly evolving cyber threat landscape, credit unions must leverage threat intelligence to quickly react to new vulnerabilities. New threats are identified daily, and good threat intelligence allows credit unions to determine which vulnerabilities [...]
I can rattle off a half dozen marketing mistakes credit unions make, but I want to focus on the one major mistake that I see time and time again. It’s the mistake that stems [...]
Communication. Respect. Integrity. Quick question: which company do the above values represent? Google? Facebook? Zappos? Try Enron. Yes, the company that now represents anything BUT integrity once had that word in its core values. Those [...]
A credit union's greatest asset is not a line item on the balance sheet -- it is our employees. When it comes to attracting and retaining the very best individuals, credit unions need competitive employee [...]
Last fall, a client wanted some guidance; they were unsatisfied with the penetration rate of checking accounts within their member base. Over the last few years they had tried many approaches; market research seemed to [...]
The story of your credit union is always about your members, your community, and your team. We all know that credit unions exist to help their members. The combination of financial education, long-term planning, reasonable [...]
CUNA Finance Council recognized its best and brightest via five awards presented at the recent CUNA Finance Council Virtual Conference, May 18-20. The winners and their accomplishments will be featured in an upcoming issue of [...]
NAFCU's Cybersecurity and Payments Committee met yesterday to discuss the latest developments on interchange, the Federal Reserve issuing a request for comment (RFC) to seek input on proposed guidelines for evaluating requests for accounts and [...]
At Zogo, many of our employees are in their early to mid-20s. Since we’re building a financial literacy app for Generation Z, it made sense for our team to be young and able to [...]
In 2020, curiosity about peer-to-peer (P2P) payments escalated to necessity. As branches reduced services or closed doors and postal services were disrupted, the pandemic pushed even more consumers to digital solutions for sending and receiving [...]
Sometimes, the housing market can feel like a jungle. Some of you have been on the hunt for months, searching through a forest of homes that hopefully are within your budget, but nothing has really [...]
