News Archives

Payments are the pathway to relationship primacy

Payments are the pathway to relationship primacy

I talk to credit union CEOs almost every day. As we approach the other side of this pandemic many have accelerated their move to digital, understanding that their members’ priorities and service expectations have shifted, [...]

Ransomware returns; FinCEN innovation hours

Ransomware returns; FinCEN innovation hours

Recently we blogged about various compliance considerations for credit unions dealing with ransomware. That blog published mere days after a major oil pipeline serving the Eastern United States was crippled by a ransomware attack, causing [...]

Bringing back the 1990s!

Bringing back the 1990s!

Remember the good old days of the 1990s? Back in the day, you could drive your Saab 900 to Bed Bath and Beyond to get some towel racks on your way to the AMC movie [...]

Get up & change your view

Get up & change your view

This is one of those articles that make little sense if you don’t consider the publication date. 2019? “Huh, I mean, obviously.” 2025? “Oh, they’re talking about those dark times. Things are so [...]

CFPB issues FAQs on escrow accounts, Regulation E

The Consumer Financial Protection Bureau (CFPB) recently issued sets of frequently asked questions on Electronic Fund Transfer Act and Regulation E requirements, as well as servicing escrow accounts under Regulation X. The Regulation E FAQs [...]

Payments maturity lacking at most financial institutions

Payments maturity lacking at most financial institutions

The impact of the pandemic on the banking industry was immediate. The shift to digital transactions not only changed the industry, but every industry globally, as consumers accepted the need to make purchases and payments [...]

Know your numbers with Gaurav Bhatia

Know your numbers with Gaurav Bhatia

Numbers don’t lie, and that’s the truth. According to Gaurav Bhatia, CMO at PenFed CU, knowing your numbers is the key to working smarter, not harder when it comes to your financial institution’[...]