NAFCU has announced the results of its Board of Directors election. A new board member, Frank Mancini, President and CEO of Connex Credit Union (North Haven, Conn.), will fill the position of board member and [...]
If you think it’s time for someone to put serious brain power and artificial intelligence tools into producing better chatbots and robotic interactive voice response for credit unions, there’s good news. Two bright [...]
I accidentally fell into the credit union movement. I started my financial career as a teller for a commercial bank right out of high school. When my position as assistant manager was eliminated due to [...]
Convenience is everywhere. Consumers are offered nearly real-time service (and next-day delivery) from Amazon, Doordash, and Google. And while expectations are rising for all industries (including financial services), not everyone is making the cut. Nearly [...]
Here are two phrases commonly found in the mission or value statements of banks and credit unions: “The path to financial wellness starts here.” Or, “Helping members achieve financial success.” The sincerity is real, but [...]
Most credit union observers agree that the emergence of financial cooperatives was one outgrowth of the reform movements affecting many areas of American society at the beginning of the 20th century. Across America, factory workers, [...]
On June 4, 2021 the CFPB published a new compliance aid – some frequently asked questions about Regulation E. Specifically, these FAQs address issues surrounding unauthorized use and investigations of these claims by members. As a [...]
Welcome to the CUInsight Minute, sixty seconds from our Managing Editor John Pettit with our favorite reads from the week. Mentioned: Is your credit union ready for a channel-less future? by JEFFREY DILLON, CUNA MUTUAL [...]
Money isn't everything, but your personal finances matter. Lenders look at your accounts and your credit score to decide what kind of loan you’ll be able to get and what interest rate you’ll [...]
The auto market has seen drastic shifts since the beginning of the COVID-19 pandemic. The impacts are being seen in auto values and on car lots across the country. There are several factors at play, [...]
During this pandemic, a lot of things have been out of our control. But one thing that has stayed squarely within our sphere of influence is our own development. If you haven’t already taken [...]
Whether it’s the C-suite or the board of directors of a credit union or one of our professional or advocacy organizations, if the leadership’s not yet gender-balanced – half men, half women – men need [...]
The U.S. Credit Union System Digitization Working Group, led by CUNA Executive Vice President and Chief Engagement Officer Greg Michlig, released a purpose statement Thursday. The group includes 41 credit union system leaders from [...]
Yesterday, NAFCU’s award-winning advocacy team monitored a Senate Banking Subcommittee hearing to examine the digital dollar. The hearing largely focused on ensuring privacy, security, and countering China’s attempts to become the reserve currency. [...]
Even the smoothest credit union merger is a whirlwind of details. Of course, making sure the accounts transition smoothly is job #1, but merger partners also have to pay close attention to personnel, cultures, regulatory [...]
