Nothing beats the real thing
New hires for contact center positions at Corning Federal Credit Union ($2.0B, Corning, NY) are often entry level. These hires are typically in their early 20s and from outside the financial services industry but [...]
News Archives
Chatbots are popular, but are they up to the task?
Financial institutions have increasingly been utilizing Chatbots over the last few years. But when the stay-at-home orders hit during the pandemic, adoption accelerated dramatically. Research from Cornerstone Advisors revealed that heading into 2020, just 4% [...]
How to apply the principles of human-centered design to your CU’s innovation strategy
Learn practical tips for integrating human-centered design into your credit union’s product, service, and experience design process. Keeping the user at the center of every step of the design process is more important now [...]
Borrowers want digital payments that are dynamic, fast, and resonant
Did you know that the COVID-19 pandemic and subsequent statewide lockdowns have accelerated the adoption of digital products and services by six years? Digital channels have revolutionized what your borrowers have come to expect from [...]
Analyzing credit unions’ 2019 SEG additions
What is a SEG? Though commonly referred to as Select Employee Groups or SEGs, these groups can share any common bond of association or occupation, not just a single employer. Common types of SEGs include: [...]
3 factors that could ruin your plans for an early retirement
The economy is in a rather weird place these days. Just knowing you'll be able to eventually retire is probably a pretty satisfying feeling right now. But if you had grand plans to retire early, [...]
Step 2: When it comes to member engagement, one size doesn’t fit all
Learn how a personalized approach to member interactions—especially those that happen in-branch—can help put you on the path to primary. (Step 2 of our three-part series). Fewer than a quarter of credit union [...]
Don’t just plan – cast a vision
“In order to carry out a positive action we must develop here a positive vision.” - Dalai Lama Credit unions are in the midst of strategic planning season. Most executives are either preparing for an [...]
I have cancer & you know me
I was sitting in the doctor’s office patiently waiting for the doctor to come in. I had some tests done earlier and this was just a follow up. Just a follow up… The doctor [...]
CISA releases alert, analysis on Chinese cyber operations
The Cybersecurity and Infrastructure Agency (CISA), along with other federal law enforcement agencies, released an alert (AA21-200B) and analysis on Chinese state-sponsored cyberthreats to federal, state, and local governments, as well as private industry. According [...]
NAFCU provides NACHA with CU perspective on early funding availability
NAFCU Senior Counsel for Research and Policy Andrew Morris Friday responded to NACHA's request for comment (RFC) regarding the risks of early funding availability in the ACH network. In the letter, Morris noted some credit [...]
How to mitigate the risk of using remote monitoring and management tools like Kesaya
Kaseya is the latest company to be victimized by a cyberattack. Like the SolarWinds eventearlier this year, this attack not only affects Kaseya but also hundreds of its clients. A remote monitoring and management tool, [...]
Exit interview: Jenny Lorenz, Linn Area Credit Union
Exit Interview is a new series from CreditUnions.com that shares the insight and experience of credit union executives who are retiring after many years of service to the movement. Jenny Lorenz became president and [...]
Step it up: Leveraging omni-channel nurturing with Ryan Zilker
Nurture (verb): to care for and encourage the growth or development of. Sounds like something all good financial institutions should want to do for their customers and members, right? So, what’s the best way [...]
Pot banking bill’s prospects fade amid broader legalization push
The conventional wisdom was that Democrats' 2020 electoral victories could overcome GOP objections to a pot banking bill, clearing its path to enactment. But now in control of both chambers of Congress, Democrats have unveiled [...]