Implementing and managing credit card portfolio has always been an important activity for credit unions. This has been so because credit cards have always been the most profitable product for any financial institution. It is [...]
It’s fair to say that none of us saw the COVID-19 pandemic coming. In the business community, the spring of 2020 was marked by government-mandated statewide shutdowns, entire workforces hurriedly transitioning to remote work, [...]
Once an organization has made a commitment to diversity, equity and inclusion (DEI), attention must turn to building an inclusive culture by making DEI a top priority. In doing so, it is crucial to understand [...]
Modern commerce can be described in one word – immediate. Customers expect on-demand transactions whether they’re hailing rides, consuming media, or paying bills. Technology has elevated business-to-consumer (B2C) interactions with the help of apps, mobile [...]
It’s exactly what you needed—a chance to get away and relax. But even when you’re on vacation, it’s important to protect yourself from scammers and identity thieves. Below are five tips [...]
Are you doing everything you can to grow as a credit union leader? People with advancement aspirations know that professional development is important. This includes earning or maintaining professional credentials such as academic degrees, taking [...]
The subject of mergers has once again grabbed the headlines. As might be expected, during COVID-19, the pace of mergers dropped from pre-pandemic activity. But recently the number of planned or reported mergers has started [...]
It is very normal for the World Council of Credit Unions’ Education and Networking team to feel a sense of accomplishment and relief in late July. After all, the annual World Credit Union Conference (WCUC) [...]
Everything you need to remember about your culture’s role in protecting and sustaining your organization can be learned from how viruses spread and grow. Admittedly, there is a risk in using this analogy. It [...]
Fannie Mae and Freddie Mac guarantee fees (g-fees) should not be used as a source of funding offsets in the bipartisan infrastructure framework being negotiated in the Senate, CUNA and other organizations wrote to Sens. [...]
The White House announced Friday it will offer additional aid for mortgage borrowers who have been negatively impacted by the coronavirus pandemic; borrowers with government-backed mortgages are eligible for the enhanced assistance. The Department of [...]
Buying a bank is a little more complicated than merging with another credit union, CUES member Don Cates discovered, especially when regulators move the goalposts and a pandemic hits just before the completion of the [...]
I recently went out to eat at a local beachside restaurant, and at the end of the meal, the bill was delivered with a QR code on it. By scanning that QR code, I was [...]
At the recent CEOs and Senior Executives Conference, I had the good fortune to speak with two of the brightest minds in customer relationship management (CRM): You have to think fast to keep up with [...]
Just like an optical illusion, this statement, developing leaders who lead differently, can be viewed in two ways. One is through a diversity and inclusion lens, seeing leaders as individuals that bring different skills and [...]
