Delinquent borrowers at STCU ($4.4B, Liberty Lake, WA) receive more than phone calls, letters, and emails seeking to make payment arrangements. Since the Great Recession, the Evergreen State cooperative has used a dual approach [...]
Want to start a fight in a group of marketers? Ask them about the effectiveness of emails, and specifically, email newsletters. Most of us have signed up for them for any number of reasons, just [...]
Regulatory technology, or RegTech, was developed in the wake of the FinTech revolution and has been continuously expanding since the financial crisis of 2008. Experts predict it will rapidly advance the regulatory landscape by offering [...]
More we, less me. Sounds pretty basic, but it can make or break the culture at your financial institution. So, are you ready to really tap into the power of cohesive leadership? Enter the queen [...]
Happy Monday, compliance peeps! We’ve made it to another week, and the first day of summer is here! I hope that you have some plans to enjoy it in the coming weeks and months. [...]
Amazon Prime Day is now a two-day event (it ends tonight!) and it is a great excuse to buy some things you need (or just really want). If you've spent more time working from home [...]
For an established credit union, you know it’s challenging to go from status-quo to scale-up. As much as you want to set aside time to be more strategic and productive, emails keep coming in [...]
Credit unions and financial institutions are facing an increasingly competitive market for attracting and retaining members from their “traditional” customer base. This has caused many credit unions to merge, be acquired, or even close their [...]
The mortgage-backed security (MBS) market has seen some changes in 2021 stemming from the Federal Housing Finance Agency (FHFA), the agency responsible for regulating Fannie Mae and Freddie Mac (the “GSEs”). Perhaps the most notable [...]
The House will consider a CUNA-supported repeal of the Office of the Comptroller of the Currency’s “true lender” proposal this week. The House Financial Services Committee will also mark up the CUNA-supported Central Liquidity [...]
NAFCU Thursday wrote to the NCUA in response to the agency's interim final rule (IFR) renewing temporary prompt corrective action (PCA) regulatory relief for federally-insured credit unions (FICUs). In the letter, NAFCU Regulatory Affairs Counsel [...]
Ed Baranowski, retired CEO of Fairwinds Credit Union, used to lament 25 years ago about “stupid competition.” Trying to meet stupid competition is rarely profitable. Today we’re faced with some desperate competition, as there [...]
Pride Month reminds us that all people deserve to be treated equally when they walk through the doors of a credit union regardless of sexual orientation, skin color, religion, or other characteristics. In this spirit, [...]
While vaccination rates are on the rise and cities begin to reopen, the credit union industry is still pivoting to respond to pandemic-driven economic issues. Though auto loan delinquencies have remained low, lender accommodations as [...]
Jump on any zoom call, walk into any corporate board room, or sit down with any small-business owner, and the one thing you will hear business leaders talking about right now is employees. How do [...]
