Ideal Credit Union serves over 50,000 members across six counties in the Minneapolis-St. Paul metro area. When Ideal decided to develop a fully-featured loyalty program that rewards high-value members and drives increased usage of [...]
A new Technology and Capital Improvement Grant Program by the Carolinas Credit Union Foundation seeks to bolster the service efforts of smaller credit unions by supporting their strategic upgrades, the Foundation announced this month at [...]
NCUA Board Chairman Todd Harper offered an overview of the current priorities at the agency before joining NAFCU President and CEO Dan Berger for a one-on-one chat during NAFCU's State of the Industry virtual event [...]
More employers are graduating from retirement education programs and moving up to a more holistic financial fitness model designed to help employees improve their short- and long-term financial health. If your credit union is thinking [...]
In one way or another, the same question about digital transformation is asked in nearly every panel or presentation I am a part of. Where should I start? It’s a tricky question to answer, [...]
We all have them from time to time: slumps. Personal slumps. Professional slumps. Emotional slumps. And if you’ve worked at a financial institution for any length of time, then you’ve certainly had a [...]
So, your customer finds a banking product or service they think might be a good fit for them on your bank’s website, but they are not sure. They have read the information that is [...]
This year marks CO-OP’s 40th anniversary, a milestone for all of us at the company and for the credit union movement as a whole. Since 1981 CO-OP has championed the growth of credit unions, [...]
At times, managing a team can seem daunting or an intimidating task that requires the right tools. A good manager will know the importance of holding regular 1:1 meetings and providing honest performance-based feedback, [...]
Welcome to the CUInsight Minute, sixty seconds from our Projects & Partnership Coordination Linda Lafortune with our favorite reads from the week. Mentioned: Economy gaining ground a year after pandemic by, Anthony Fattore, Billing Tree [...]
What is it about successful companies that helps them operate at such a high level? Here are four (of many) things that you can learn from successful companies... Focus on the mission: In general, credit [...]
How we work is changing. With more digital tools, video technology, and virtual environments, credit unions are experiencing change at a faster and faster pace. This is impacting how business is conducted as well as [...]
Credit unions share three commonalities that differentiate us from other financial institutions: 1) great rates; 2) dedication to member service; and 3) inspired leadership. Achieving the third is the most important factor in accomplishing the [...]
I started my career in credit unions as a teller in 1980. I used an employment agency to get the job and I had to pay the fee, which was a month’s salary spread [...]
President Joe Biden named Sandra L. Thompson as acting director of the Federal Housing Finance Agency (FHFA) this week. Her appointment follows Wednesday’s U.S. Supreme Court decision that found the president may remove [...]
