Know your credit union, know your members, know the industry
Imagine that you and your family decided recently to take a road trip. The big day arrives … you put your suitcases, snacks, kids and pets in the car, and off you go! Once you get [...]
News Archives
5 traits of successful data transformation leaders
What does it take to lead data transformation? Some may think an advanced degree in data science, others may say strong technology skills. Read on to see if these skills made it into the top [...]
Leadership insight
How do you define leadership? Do you think of great leaders you admire and strive to be like them? Do you feel in order to be a good leader you need to be something more [...]
CUNA’s LaBerge talks homeownership gap at FHFA listening session
The Federal Housing Finance Agency (FHFA) can take several steps to address the racial wealth gap and the racial homeownership gap, CUNA Senior Director of Advocacy and Counsel Elizabeth LaBerge told an FHFA listening session [...]
NCUA to distribute $865M under Corporate System Resolution Program
The NCUA Monday announced it will distribute $865 million to the 1,800 membership capital account holders of the former Members United, Southwest Corporate, and U.S. Central corporate credit unions. In addition, the agency [...]
Credit unions should bank on chat
The pandemic has driven more consumers than ever to bank by mobile app, and seven in 10 would use a chat app for banking if their bank offered it, a new study shows. WhatsApp, Facebook [...]
How workforce analytics, physical planning & technology are shaping the new workplace
Transitioning from a reactive remote workforce to a sustainable hybrid workforce model is no simple task. It requires careful planning and understanding of how to implement a workforce environment that fosters productivity, keeps your organization’[...]
How Hispanic marketing boosts membership, team confidence and success!
Credit unions can benefit immensely by serving Hispanic markets. A recent study by the NCUA showed more than 30 million Hispanics who are members of credit unions of a total 60.5 million living in [...]
People over products: Lessons on creating an exceptional member experience
Last year, credit union members needed more help than ever. Whether they needed help navigating online banking, making a loan payment, accessing a stimulus check, or applying for a PPP Loan, members were overwhelming call [...]
HSA vs 401(k): Where to defer income for the future
This session will outline key aspects of how Health Savings Accounts (HSAs) and 401(k)s help members save for the future. The session will discussion how to defer dollars from payroll to either solution; [...]
Building a culture of learning to drive sales
As the pandemic moves further away in the rearview mirror, financial institutions are juggling a myriad of priorities and concerns, such as consumer satisfaction, consumer retention, revenue generation, and loan volume. The pandemic also shifted [...]
Biometrics in payments – dropping our collective masks
This isn’t a discussion on the benefits of masks… but instead, how to look forward in the payments space, particularly as faces start to re-emerge and one no longer needs to pay with their [...]
Case study: Grow your credit card portfolio
Learn how River Valley Credit Union is a prime example of how credit unions can effectively grow their card portfolio and boost revenue year-over-year. With improved growth strategies, along with Trellance’s Card Portfolio Growth [...]
3 ways to save this summer
We all tend to hit the breaks on doing stuff in the winter (especially this winter), we use the spring to get going a little bit, and by the time the summer hits, we’re [...]
Credit union summer camp nightmares by the campfire
Publisher’s Note: CUInsight is hosting a free webinar Wednesday, July 14th titled, "Camp Core: CX Nightmares by the Campfire." We hope you’ll join us! Register here. When you describe your core, what words [...]