News Archives

Optimizing the customer journey beyond the pandemic

Optimizing the customer journey beyond the pandemic

As world economies grapple with lingering impacts of the COVID-19 pandemic, businesses that are laser-focused on and actively investing in digital transformation will thrive — as evidenced by two-thirds of executives already indicating increased investment.1 [...]

There’s a person behind that policy

There’s a person behind that policy

In the last year or so, we’ve shared several articles that included some version of this stat: Nearly half of all adult Americans don’t carry life insurance.1 The belief that life insurance [...]

Side Effects: Finale | Miles to Go

Side Effects: Finale | Miles to Go

Where do we go from here? The end of this documentary must herald some transformation that proves the financial crisis of cancer matters enough for us to fix it. The coronavirus pandemic gives us some [...]

Serving the unbanked with Whitney Anderson-Harrell

Serving the unbanked with Whitney Anderson-Harrell

The Underserved. The Unbanked. These populations deserve access to the services banks and credit unions provide, and, for our communities to be truly successful, FIs need to step up. Joining us this week on CRMNEXT’[...]

St. Valentine’s Day Massacre

St. Valentine’s Day Massacre

Friday, February 14, 1992 started out like any other day, full of promise. I had no idea it would become the biggest test of my career, when late that afternoon we began to receive calls [...]

FHFA issues policy statement on fair lending

FHFA issues policy statement on fair lending

The Federal Housing Finance Agency (FHFA) issued a Policy Statement on Fair Lending communicating its "commitment to comprehensive fair lending oversight of Fannie Mae, Freddie Mac (the Enterprises), and the Federal Home Loan Banks" and [...]

NAFCU issues Final Reg on NCUA’s capitalization of interest rule

NAFCU issues Final Reg on NCUA’s capitalization of interest rule

NAFCU Thursday sent a Final Regulation Alert to members breaking down the NCUA’s final rule that ends the prohibition against the capitalization of interest in connection with loan workouts and modifications. The association's Final [...]

Field of membership expansion in 2020: Behind the numbers

Field of membership expansion in 2020: Behind the numbers

2020 is no doubt a year most would prefer to soon forget, yet amid so much darkness bright spots could be found within the credit union industry as many institutions found ways to strategically expand [...]

Marking the halfway point of 2021

Marking the halfway point of 2021

“All we have to decide is what to do with the time that is given us.” - Gandalf We are officially at the halfway point of 2021 (depending on when you read this post). July [...]