As technology advances, so have the cybersecurity threats and challenges credit unions face along the way. These threats are further illuminated as the NCUA encourages credit unions to “strengthen their institution’s cyber vigilance and [...]
A digital strategy needs to incorporate all aspects of the member experience. It’s critical that pain points be addressed throughout all interactions, as the weakest touch point is often the one most remembered. In [...]
Is there a lazy co-worker who bothers you? A manager who only cares about impressing her higher ups? A client who is trying to be as difficult as possible? A universal problem in conflict is [...]
The CFPB last week issued its July consumer complaint bulletin which highlights COVID-19 issues that have been described in various consumer complaints. Of note, the bulletin addresses federal student loan relief, economic impact payments (EIPs), [...]
Describing 2020 as “weird” is like saying the distance to the moon is “far.” It does not do it justice. A weird headline that was an attention-grabber in 2020 was the astronomical rise of bitcoin [...]
We are saturated daily with information from all kinds of different sources. Whether we see, hear, read, open, or click, consumers face an overload of information and demands. Cutting through the noise is a huge [...]
Paper checks still show up regularly in people’s mailboxes. They’re a go-to not only for personal debts but also for businesses that need to pay their employees, vendors, and customers. Mobile banking apps [...]
The credit union regulatory environment is intended to provide safety and soundness to a movement that has nearly $2 trillion in assets and more than 125 million member-owners. For credit union leaders, compliance is a [...]
Did you know that most homeowners insurance policies don’t cover damage caused by floods? If you live in a high-risk flood area, most mortgage lenders will require you to purchase flood insurance through FEMA’[...]
Last week, the Financial Crimes Enforcement Network (FinCEN) issued their very first national priorities for Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) policy, as required in the Anti-Money Laundering Act (AMLA) of [...]
A number of years back, there was a movie titled “The Perfect Storm,” which told the story of a fishing vessel that was caught in the middle of a disastrous storm created when a number [...]
Of all the major decisions that loom in the wake of a credit union merger, perhaps none is fraught with more political and interpersonal ramifications than what the board of directors should look like after [...]
With nearly four decades in the construction industry, Tom Kennedy has seen a lot, done a lot and guided clients and institutions through both times of recession and major construction booms. As President of La [...]
Flexible work is the doom of work. With businesses all over the world asking their employees to work from home, remote work has become the new standard for global businesses. Some of the advantages of [...]
Connecticut’s “Baby Bonds” bill, which was approved by both Houses of the General Assembly and signed by the governor last month, will help the state take a major step towards breaking the cycle of [...]
