Zoomer generation’s core qualities and values
Zoomers, also known as Gen Z, are the “Digital Natives,” making up 32% of the U.S. population as of May of 2020. First, let's talk about what the name Zoomer actually means. Zoomers are [...]
News Archives
From bartering to bitcoin: A visual history of payments Part 2
Mankind has been interacting with payments technology since the literal dawn of civilization. In part one of our two-part infographic series, we explored how the very first methods of payment used on earth developed into [...]
Risk and compliance management must evolve at the speed of innovation: Three trends to watch
Technology innovation affects all areas of your institution. To keep up, operate efficiently and meet member needs, credit unions’ risk and compliance approaches—and the tools and technology used to support them—must also evolve [...]
Why SMS should be a part of your marketing mix
Over the past few years, businesses have been looking for new ways to modernize consumer communications. Just as email significantly reduced impact of direct mail marketing, new technologies are surpassing email opens rates. SMS is [...]
Keep the member experience front and center through digital transformation
For credit unions, members are at the center of everything. Members take out loans and deposit their hard-earned paychecks in share accounts. They rely on their credit union for help with all aspects of their [...]
The revolving door
I quit… now what? Breathe… I mean it. Don’t take it personal. Allow the air into your lungs because this is just the beginning. I know… I know. You’re already short people. According [...]
Hayes named new president/CEO of SECU
Jim Hayes has been named as the new president/CEO for State Employees Credit Union in Raleigh, N.C. Hayes was most recently president/CEO of Andrews Federal Credit Union in Suitland, Md. “I’ve [...]
This week: Congress out for August recess; NAFCU’s focus remains on CU priorities
While both the Senate and House are back home in states and districts this week, NAFCU's award-winning advocacy is hard at work for credit unions to keep industry priorities top-of-mind with the House set to [...]
Lending Perspectives: Are home equity loans the next great growth opportunity?
For many credit unions, 2021 has been a tough year for loan growth. First, the pressure to make loans has never been higher. As a lender, I’ve lived through three or four recessions (I [...]
This year’s highest marketing budget priorities for banks & credit unions
As we enter budgeting season we like to reflect on what we are seeing as some of the highest priorities in marketing and sales for financial institutions. Budget Priority #1: Digital Branch Development By far [...]
Optimize your vendor and partner relationships
Vendor and partner relationships are essential to credit unions. Taking a strategic approach to these important relationships can better position the organization for future moves, boost performance, save resources and maybe even lessen the total [...]
If you build it, they will come: Financial education and DEI in today’s world with Andrea Finley
Givers of hope. Sounds epic, right? But it’s precisely what financial institutions have the potential to be if their top priorities are to listen, educate, and include. Joining us this week on CRMNEXT’s [...]
The power of data: How CAP COM makes that BABI work
For the past three years, CAP COM Federal Credit Union ($2.6B, Albany, NY) has been honing its abilities to reduce risk and maximize reward — taking care to not throw out the BABI with the [...]
Part 3: Credit union leaders plan post-pandemic merger & acquisition strategies
From early conversations to transitional considerations, 25 credit union executives and board members provide a roadmap for navigating through the merger process in this white paper from DDJ Myers. The third part of this series [...]
Letter to credit unions updates industry on MERIT, other modernization efforts
On Thursday, August 12, 2021, the National Credit Union Administration (NCUA) issued Letter to Credit Unions 21-CU-08 to provide the industry with key updates on the agency’s ongoing efforts to modernize its technology. This [...]