Preparing to buy a car? Keep these credit considerations in mind
A car is one of the biggest purchases you’ll ever make, and it can be a serious financial commitment. It’s worth the effort to shop for the right car at the right price, [...]
News Archives
Artificial intelligence-powered chatbot delivers outstanding member experience
The shift to remote banking caused by the COVID-19 pandemic will never be reversed. As a result, credit unions have a unique opportunity to build and retain market share in this new environment. Enter conversational [...]
CFPB issues COVID-19 mortgage servicing response metrics report
Hello compliance friends, welcome to another Wednesday blog post! This one is very special, because it is one of my most favorite days – National Fajita Day! Fajitas are one of my favorite dishes, so I [...]
We asked 4 students how they really want to learn
Publisher’s Note: CUInsight is hosting a free webinar Wednesday, September 1st titled, “3 ways CUs can engage students as they return to school”. We hope you’ll join us! Register here. Technology has fundamentally [...]
Merchant services: How credit unions can avoid the myths and help small businesses succeed
Card processing for merchant services is an integral part of a credit union's mission to serve small businesses. It's fair to say that credit card payment processing is the lifeblood of many successful entrepreneurs, and [...]
Collaboration is our unique differentiator
Traditionally, in public relations, one of the first things you think about when crafting a pitch, release or post is, “how is this different, unique, special,” etc. The idea is to come up with a [...]
Now is a great time to expand: But do you know what to look for in a new location?
We’re living through one of the most explosive periods of economic growth in recent history. After the pandemic shuttered storefronts and stalled the economy, businesses both small and large are today roaring back into [...]
NAFCU provides NCUA with list of recommendations for regulations under review; urges coordination with members of Congress and updates to the FCU Act
In a letter to the NCUA regarding its 2021 Regulatory Review with one-third of regulations, NAFCU Director of Regulatory Affairs Ann Kossachev wrote to NCUA’s General Counsel Frank Kressman. Kossachev noted that certain aspects [...]
To become a CEO, think like a CEO
For most of us there is a process to career success. First we need to establish our footing, then learn the ropes, demonstrate our talents, and gradually move up the corporate ladder until we reach [...]
How financial institutions can turn weaknesses to strengths
Customer: “Hey waiter, there’s a bank in my soup!” Waiter: “Thanks for checking – looks like we aren’t giving the chefs enough credit.” And, scene! Setting the stage A little over six years ago, [...]
A balanced scorecard a decade in the making
It was 10 years ago when Merck Sharp & Dohme FCU ($802.0M, Chalfont, PA) contracted a strategic planner to facilitate its annual planning session. The planner helped the board and executives at the Keystone [...]
Zoomer generation’s core qualities and values
Zoomers, also known as Gen Z, are the “Digital Natives,” making up 32% of the U.S. population as of May of 2020. First, let's talk about what the name Zoomer actually means. Zoomers are [...]
From bartering to bitcoin: A visual history of payments Part 2
Mankind has been interacting with payments technology since the literal dawn of civilization. In part one of our two-part infographic series, we explored how the very first methods of payment used on earth developed into [...]
Risk and compliance management must evolve at the speed of innovation: Three trends to watch
Technology innovation affects all areas of your institution. To keep up, operate efficiently and meet member needs, credit unions’ risk and compliance approaches—and the tools and technology used to support them—must also evolve [...]
Why SMS should be a part of your marketing mix
Over the past few years, businesses have been looking for new ways to modernize consumer communications. Just as email significantly reduced impact of direct mail marketing, new technologies are surpassing email opens rates. SMS is [...]