Don’t just plan – cast a vision
“In order to carry out a positive action we must develop here a positive vision.” - Dalai Lama Credit unions are in the midst of strategic planning season. Most executives are either preparing for an [...]
News Archives
I have cancer & you know me
I was sitting in the doctor’s office patiently waiting for the doctor to come in. I had some tests done earlier and this was just a follow up. Just a follow up… The doctor [...]
CISA releases alert, analysis on Chinese cyber operations
The Cybersecurity and Infrastructure Agency (CISA), along with other federal law enforcement agencies, released an alert (AA21-200B) and analysis on Chinese state-sponsored cyberthreats to federal, state, and local governments, as well as private industry. According [...]
NAFCU provides NACHA with CU perspective on early funding availability
NAFCU Senior Counsel for Research and Policy Andrew Morris Friday responded to NACHA's request for comment (RFC) regarding the risks of early funding availability in the ACH network. In the letter, Morris noted some credit [...]
How to mitigate the risk of using remote monitoring and management tools like Kesaya
Kaseya is the latest company to be victimized by a cyberattack. Like the SolarWinds eventearlier this year, this attack not only affects Kaseya but also hundreds of its clients. A remote monitoring and management tool, [...]
Exit interview: Jenny Lorenz, Linn Area Credit Union
Exit Interview is a new series from CreditUnions.com that shares the insight and experience of credit union executives who are retiring after many years of service to the movement. Jenny Lorenz became president and [...]
Step it up: Leveraging omni-channel nurturing with Ryan Zilker
Nurture (verb): to care for and encourage the growth or development of. Sounds like something all good financial institutions should want to do for their customers and members, right? So, what’s the best way [...]
Pot banking bill’s prospects fade amid broader legalization push
The conventional wisdom was that Democrats' 2020 electoral victories could overcome GOP objections to a pot banking bill, clearing its path to enactment. But now in control of both chambers of Congress, Democrats have unveiled [...]
One-third of consumers think their credit is better than it is
In spite of alternative credit score initiatives by J.P. Morgan Chase, Wells Fargo and U.S. Bank, the traditional credit score system is not going away anytime soon, and consumers want help in understanding [...]
The formula for building critical credibility
What makes us trust one person but not another? When we say someone is “credible” but another person isn’t, what has either of them done to secure those titles? Is credibility something that can [...]
Defining a winning digital strategy
The reasons for taking a wait-and-see approach are long over. Also gone are the days of completing a digital task list and moving on to other priorities. Accelerating your credit union’s efforts to deliver [...]
The CUInsight Experience podcast: Lauren Culp – Building the ship (#115)
Thank you for tuning in to episode 115 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CUES. CUES is [...]
Collaboration: 3 ways to use credit unions’ enduring superpower to compete, overcome and thrive
There’s been plenty of talk lately about the return to normal and what that looks like for us now and into the future—as consumers, employees, employers, families and communities. As a credit union [...]
What not to say at the airport
I've flown at least 250 times over the last decade. I love virtually everything about the experience: getting up early for an Oh-Dark:30am flight, the hustle and bustle of the airports, giving small kindnesses [...]
Four things we can learn about credit union marketing from a bag of chips
Working at a credit union is not without its perks. To celebrate the opening of The Summit Federal Credit Union’s Virtual Branch, our marketing department was presented with a thank-you basket of individually wrapped [...]