Happy Wednesday, compliance friends! We’re halfway through another week of summer. I hope you’ve been able to stay safe and enjoy it, so far! The Consumer Financial Protection Bureau’s COVID-19 Mortgage Servicing [...]
In this series, we will lay out a battle plan for overcoming obstacles and conquering the competition in the digital small business lending space.
Our recent article, Analyzing Credit Unions' 2019 SEG Additions provided insight into the types of select employee groups (SEGs) federal credit unions are adding. Now, let's talk about the credit unions that are adding SEGs. [...]
If there's one thing we've learned over the last 18 months, it's that change is inevitable. Whether a change is small or GIGANTIC, there can be difficulties with adjusting to them. Change can be scary, [...]
360-degree advocacy: That’s what we call the credit union advocacy strategy. It means fierce, bold advocacy that addresses credit union public policy issues from all angles, saturating policymakers with our message in Washington and [...]
There are over 5,000 credit unions available to consumers in the United States. The competition to find new members is high. In order to stand out in today’s modern world, credit unions are [...]
Each year HubSpot produces a State of Content Marketing Report. The report includes B2C and B2B statistics from across several industries all over the world, so we like to break it down to highlight what [...]
Credit union loans outstanding increased 0.8% in May, compared to a 0.6% increase in April of 2021 and a 1.1% increase in May of 2020, according to CUNA’s latest Monthly Credit [...]
NAFCU President and CEO Dan Berger, along with the heads of the Defense Credit Union Council (DCUC) and CUNA, wrote to the Senate Armed Services Committee ahead of tomorrow's full committee markup of the fiscal [...]
New hires for contact center positions at Corning Federal Credit Union ($2.0B, Corning, NY) are often entry level. These hires are typically in their early 20s and from outside the financial services industry but [...]
Financial institutions have increasingly been utilizing Chatbots over the last few years. But when the stay-at-home orders hit during the pandemic, adoption accelerated dramatically. Research from Cornerstone Advisors revealed that heading into 2020, just 4% [...]
Learn practical tips for integrating human-centered design into your credit union’s product, service, and experience design process. Keeping the user at the center of every step of the design process is more important now [...]
Did you know that the COVID-19 pandemic and subsequent statewide lockdowns have accelerated the adoption of digital products and services by six years? Digital channels have revolutionized what your borrowers have come to expect from [...]
What is a SEG? Though commonly referred to as Select Employee Groups or SEGs, these groups can share any common bond of association or occupation, not just a single employer. Common types of SEGs include: [...]
The economy is in a rather weird place these days. Just knowing you'll be able to eventually retire is probably a pretty satisfying feeling right now. But if you had grand plans to retire early, [...]
