What are payment rails?
For consumers, payments can be as easy as the dip of a credit card or the touch of a “Pay Now” button. The ease of these transactions belies the complex architecture that makes modern payments [...]
News Archives
#FreeBritney Part 2: A 5-step guide to gaining financial independence
Britney Spears and her #FreeBritney followers celebrated a huge victory last month in her long battle for financial independence. From NPR: “After 13 years of controlling Britney Spears' finances, Jamie Spears has filed a document [...]
What’s in a name: Champion Development Manager
Being responsible for creating champions at an institution named “Leaders” sounds like it could be a high bar, but Sara Dunlap says she’s enthusiastically up to the task. Dunlap is champion development manager, a [...]
Partnership is key: Why technology alone is never enough
In life, problems are a given. They can be mundane, from a flat tire to a burned dinner, or seemingly insurmountable, like a pandemic. They exist in everyday life and in every industry – including ours. [...]
Encourage, Educate, and Empower: Changing the conversation for women in technology
It’s been nearly two years since I traded in my suit jacket for a Think|Stack t-shirt and stepped into the fast-paced and ever-changing world of technology. After just one month on the job, [...]
When rate is over-rated
Two customers head to their local car dealership on a Saturday. Daniel wants an SUV and has a credit score of 820. He’s received multiple credit solicitations. Dealer financing is optional for him. On [...]
Attracting and retaining young professionals – What’s keeping us at credit unions?
In elementary school, one of my favorite teachers would read "The Road Not Taken" by Robert Frost to the class on a regular basis. “Two roads diverged in a wood, and I— I took the [...]
Regulatory agencies issue statement on practices in wake of Hurricane Ida
NCUA, along with the Office of the Comptroller of the Currency, Federal Reserve Board, the Federal Deposit Insurance Corporation, and state regulators issued a statement on the the impact of Hurricane Ida on the customers [...]
This week: NAFCU to testify on PPP forgiveness process; House Committee tackles NDAA
In the last week of August, the Senate remains back home in their states while House committees meet to discuss several industry hot topics, including marking up the House version of the Fiscal Year (FY) [...]
A few ways to maximize your interchange revenue
Visa, Mastercard, Pulse, Star. Most people in the financial industry would recognize these routing networks. After all, debit card transactions are the primary payment method for our customers. Consequentially, the interchange fees associated with debit [...]
5 key habits for credit union marketing teams
There’s an old proverb that goes, “The person who chases two rabbits catches neither.” Have you ever felt this way when it comes to credit union marketing? From your marketing mix to your marketing [...]
Perspectives on the credit union market
Credit Union Performance Metrics Q2 was encouraging for credit unions in a number of categories. Originations soared with 36.3% YoY growth; perhaps unsurprising given the state of the nation one year ago in Q2 [...]
Here’s why you can’t ignore T-Mobile’s data breach
On August 17, 2021, T-Mobile learned that a bad actor illegally accessed personal data and stole data on 50 million customers. For perspective, 50 million is nearly 15% of the US population. Beyond the sheer [...]
Purposeful Talent Development: Learning—like eroding a rock—takes time
I am a fan of quotes related to talent development. I like how they can motivate and challenge me to think about something in a new way. If you looked at my desk, you’d [...]
A closer look at the I in AIO
Happy Monday, compliance friends! We know how much you all love a good series, so here you go! A couple of weeks ago we blogged about the Federal Financial Institutions Examination Council’s (FFIEC) recently [...]