With many stores already stocking their fall décor and winter holidays not far behind, it is – once again – time to gear up for the holiday shopping season. While the forecast for holiday spend is [...]
Since the onset of the digital revolution in the 1990s, FinTech has played an increasingly vital role in streamlining operations for financial institutions. From online bill pay to mobile banking apps and biometric security features, [...]
“That’s the best strategic planning event our credit union has ever been through.” I’m proud to hear that time and time again when I complete a strategic planning session with a new credit [...]
Lately, there has been much criticism about overdraft programs, stemming from the lack of transparency inherent in some program strategies. Much of the current disapproval expressed by critics in the political and consumer advocacy arenas [...]
Nonprofits exist to serve. Credit unions have a strong tradition of giving back, and supporting the nonprofits that serve their community. The classic picture of a giant check has become a mainstay in the credit [...]
As we head into the Labor Day Holiday, we must be reminded that it was created to honor the social and economic achievements of the American worker. Since established in 1894, it was intended to [...]
NCUA, along with the Office of the Comptroller of the Currency, the Federal Reserve Board, the Federal Deposit Insurance Corporation, and state regulators recognize the serious impact of California wildfires on the customers and operations [...]
Last Friday the Federal Reserve Bank of Kansas City held the 2021 Economic Policy Symposium “Macroeconomic Policy in an Uneven Economy”. The virtual event was focused on current economic challenges in the financial market and [...]
Customer service has become a focal point for all industries. An industry-agnostic study recently found that 86% of buyers are willing to spend more for a great customer experience. This means that credit unions need [...]
What is a SEG? Though commonly referred to as Select Employee Groups or SEGs, these groups can share any common bond of association or occupation, not just a single employer. Common types of SEGs include: [...]
Let’s just get it out there: Not all credit unions are created equal. BUT every one of them (from the smallest to the largest) has the potential to be fully “flawsome,” and that’s [...]
For consumers, payments can be as easy as the dip of a credit card or the touch of a “Pay Now” button. The ease of these transactions belies the complex architecture that makes modern payments [...]
Britney Spears and her #FreeBritney followers celebrated a huge victory last month in her long battle for financial independence. From NPR: “After 13 years of controlling Britney Spears' finances, Jamie Spears has filed a document [...]
Being responsible for creating champions at an institution named “Leaders” sounds like it could be a high bar, but Sara Dunlap says she’s enthusiastically up to the task. Dunlap is champion development manager, a [...]
In life, problems are a given. They can be mundane, from a flat tire to a burned dinner, or seemingly insurmountable, like a pandemic. They exist in everyday life and in every industry – including ours. [...]
