Get engaged to keep the economy flowing
As we continue to navigate the COVID-19 pandemic, the theme of gratitude keeps many of us afloat and moving forward. Not only am I grateful for the multitude of authors that have continued to publish [...]
News Archives
What does tech transformation look like at your CU? (Part 2)
In my last post, we covered one credit union’s digital transformation and cloud computing journey. George Estrada from AWS, Bipin Sahni from Persistent Systems, and Lisa Anderson from Affinity Plus FCU had outlined for [...]
Transforming workplace culture through diversity, equity and inclusion
Diversity, equity and inclusion is a complex movement that continues to evolve, challenge our assumptions and push us forward. Done well, DEI can transform company culture and be a strategic differentiator for credit unions. The [...]
Why credit unions can’t forget about branch banking
Even as consumers express their increased comfort with digital banking, the biggest financial institutions are doubling down on branch network investments. Most recently, Chase secured its place in the record books as the first bank [...]
Leverage these 5 key credit union technology trends to retain and grow member relationships
The past two years have seen a pandemic-fueled acceleration of digital transformation across many industries. In the financial services sector these shifts in technology adoption have been necessary in order for service providers to keep [...]
How to create a seamless physical-to-digital branch experience
Dramatic shifts in the last few years have left credit unions and banks pivoting to meet new customer expectations, digital transformation requirements, and updates to the member journey. And with the changes from COVID-19 likely [...]
Retail’s new merchandise: Financial health
Bank where you shop Over the last decade and a half, retail giants such as Amazon, Walmart, and Target have jumped into the financial services game while offering compelling rewards such as discounts and money [...]
Credit unions are cultivating a more diverse, equitable, and inclusive world
Working in the credit union industry for the last decade, I’ve been so inspired by the level of collaboration I’ve witnessed at every turn. Time and time again, credit unions come together to [...]
CUNA backs ‘commonsense’ SAFE Banking Act, remote notary amendments
CUNA wrote in support of cannabis banking safe harbor and remote notary amendments to the FY22 National Defense Authorization Act Wednesday, prior to the House vote on the bill. An amendment by Rep. Ed Perlmutter ([...]
FCC releases Ten-Digit Dialing Guide for upcoming changes to U.S. area codes
The Federal Communications Commission (FCC) released the Ten-Digit Dialing Guide that will require ten-digit dialing for multiple area codes in the U.S beginning October 24, 2021 – impacting credit unions and their members. NAFCU Regulatory [...]
Tech Time: Preventing fraud while delivering the best member experience
Volumes have been written about improving the digital banking experience for consumers. Many retail banks and credit unions have stepped up to the challenge, but the COVID-19 pandemic has been instrumental in shining a light [...]
Educating boards on cybersecurity
When the latest ransomware, phishing, or malware attack makes the news, information technology (IT) professionals know that boards will want to know how it will impact the credit union. “Cyberthreats are always in the news,” [...]
The one trait holding credit union CEOs back from success
“Where am I going to find time to accomplish all of this?” Most likely you’ve said that before, or some variation of it. I’m guilty as charged as well. When I hear this [...]
Fraud Series Part 3: Navigating the murky waters of breaches and phishing attacks
In the final episode of our 3-part fraud series, we’re talking with Ann Davidson about how credit unions can navigate physical breaches, digital breaches, and phishing attacks. Key Takeaways: [02:50] In 2020 and [...]
Collaboration: The key to credit union success with Benjamin Hering
“Come t’gethah…right nowww” Credit unions all over are discovering the rockin’ power of more effective collaboration. And there’s perhaps none more passionate about that concept than Benjamin Hering, Director of Engagement at [...]