As with any business, financial institutions need to ensure that they are keeping up with their customers’ expectations for services, proactively servicing and protecting their assets, and making the necessary investments to stay ahead of [...]
Americans today exist in precarious financial situations. CNBC Money reports that 49% of Americans live paycheck-to-paycheck, meaning they spend every dime of their monthly income with little left for saving. In fact, Americans save so [...]
For most consumers in the United States, a good credit score represents a pathway to increased wealth and access to a “better life” — the American Dream. As we are beginning to discover, however, not all [...]
If you’re looking for the next crop of managers in your credit union, it’s important to find the right candidates. Not every employee is destined to lead. Investing in the wrong person is [...]
Credit unions have lots of products and services. While variety can be a good thing, sometimes your own products compete with each other. For example, Denver Community Credit Union has three checking products: Preferred Checking, [...]
If there’s anything we’ve learned from COVID, it’s that the future is uncertain. Over the past 18 months, credit unions across the country have done an impressive job finding ways to rapidly [...]
The ability to tell your organization’s story from the inside-out is the secret to successful branding and marketing. Allow me to divulge a few more secrets: Video did not kill the radio star Social [...]
Credit union loans outstanding increased 1.0% in June, compared to a 0.8% increase in May and a 0.7% increase in June of 2020, according to CUNA’s latest Monthly Credit Union Estimates. [...]
NAFCU joined with a group of financial trade associations this week to request meetings with both the Treasury and the Federal Housing Finance Agency (FHFA) regarding the amendments to the Preferred Stock Purchase Agreements (PSPAs) [...]
I’ve been thinking about how fear and scarcity are deeply influential on our society. They’re everywhere: politics, business, the way we live our lives and how we make decisions around family or work. [...]
As I write this, we’re deep into preparations for our 2022 business plan and budget. We’re in the mood to look forward and say, “yesterday’s numbers are yesterday’s numbers.” And, as [...]
I’m still unpacking the terrific CRM insights shared by Deidre Davis (CMO, Michigan State University FCU) and Pam Piligian (SVP of marketing and communications, Navy FCU) at the recent CEOs and Senior Executives Conference. [...]
A car is one of the biggest purchases you’ll ever make, and it can be a serious financial commitment. It’s worth the effort to shop for the right car at the right price, [...]
The shift to remote banking caused by the COVID-19 pandemic will never be reversed. As a result, credit unions have a unique opportunity to build and retain market share in this new environment. Enter conversational [...]
Hello compliance friends, welcome to another Wednesday blog post! This one is very special, because it is one of my most favorite days – National Fajita Day! Fajitas are one of my favorite dishes, so I [...]
