Wings Financial Credit Union ($7.3B, Apple Valley, MN) received inspiration from a hometown retail giant to ramp up its rewards game. The Twin Cities cooperative is offering members the ability to use their points [...]
Every credit union feels they understand their best members. But, in truth, your best members are often the most difficult to understand. High-value members often have several products, use different channels over longer periods of [...]
Picture this, a manager quits for a better opportunity, and you feel like there is not an internal candidate to take their place. You posted the position on several sites hoping to get resumes from [...]
“Your face – you’re just so expressive. Every thought or emotion is written on it. You should work on that.” Recently, during an Ent Young Professionals meeting, the question was posed to some Ent leaders, [...]
I keep coming back to a recent finding reported on in a CU Insight article Cyber Confidence Doesn't Mean Cyber Security regarding credit union cybersecurity... “One particularly interesting finding to come out of this research [...]
Privacy and data security concerns are among the top issues with proposed increased reporting requirements, CUNA wrote to Sens. Tommy Tuberville (R-Ala.) and John Thune (R-S.D.) Tuesday in support of their bill that would [...]
Ahead of today’s “Access Denied: Eliminating Barriers and Increasing Economic Opportunity for Justice-Involved Individuals” hearing, NAFCU Vice President of Legislative Affairs Brad Thaler sent a letter to the House Financial Services Diversity and Inclusion [...]
The hand grenade was tossed over the wall in an email. “We decided we don’t need the consultants,” a board committee chair of a multi-billion-dollar financial institution wrote. There had been no discussion with [...]
Natalie Fikes, a performance and development coach, helps people improve both personal and professional performance to achieve what they want in life and business. She is CEO of The Greater Purpose Society and creator of [...]
If credit unions ever “go down,” it won’t be on Denise Wymore’s watch. As a speaker, consultant, and current marketing manager of QCash Financial, Denise is a fierce advocate for the credit union [...]
In this day and age, disaster has many forms. Organizations must prepare for a plethora of events that could disrupt the flow of business like natural disasters, cyberattacks, or even key employees exiting the business. [...]
Retailers are looking forward to the gift of an early and lucrative holiday shopping season this year. Credit unions should gear up now to help their members enjoy a pleasant and stress-free payment experience, whether [...]
We can see into the future. Ok, not really. But Tom Millon, CEO of Computershare Loan Services (CLS), has a pretty good idea of what we can expect when it comes to the future of [...]
Credit union hiring managers all know that the current labor market is competitive, with job seekers leveraging market conditions in salary and benefits negotiations in many cases. National surveys show that more than half of [...]
Imagine the buyer’s journey for a young renter in today’s market shopping for a mortgage. Their first stop is Google and the search string “best mortgage rates.” Will your credit union top that [...]
