The payment landscape is changing rapidly, and today’s members have more choices than ever before. Building a Primary Financial Relationship (PFR) with your members is about giving them all the tools they need to [...]
A consulting gig brought Mike Patterson to Horizon Federal Credit Union ($135.4M, Williamsport, PA); the opportunity to put his experience and ideas into action kept him there. Patterson became the Keystone State cooperative’s [...]
Thank you for tuning in to episode 121 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent [...]
I recently finished reading The Four Winds, by Kristin Hannah – an engaging read that I commend to you. Set against the backdrop of the 1930s Dust Bowl, it’s a story of struggle and humanity’[...]
We’ve all seen the memes, TikToks and other social media content poking fun at workplace norms, remote work struggles, and co-worker relationships. As a self-proclaimed “aspiring TikTok star,” @corporatenatalie rose to influencer stardom last [...]
In my work, coaching clients worldwide, I am focusing a lot of my time on helping them keep employees motivated and engaged during these challenging times. Although many factors are involved, I believe there are [...]
Senate leaders on Thursday reached an agreement on a measure that would extend the debt ceiling until December and the Senate cleared the measure last night. The House is expected to pass the measure next [...]
In the second half of 2020, a nationwide social awakening had businesses clamoring to make statements of commitment to diversity, equity and inclusion. Companies—including credit unions—raised their collective voices around the value of [...]
The National Credit Union Foundation (the Foundation) has announced a $100,000 grant to help smaller credit unions analyze membership demographics and better understand the roles culture, race and ethnicity play in financial well-being. The [...]
For more than 30 years, National Customer Service Week has kicked off the month of October by celebrating excellence in customer service. For CO-OP Financial Services, working with our credit union clients to deliver the [...]
Although the hard numbers in any organization show success on paper, the one aspect of a business that most leaders find difficult to imitate is a healthy, efficient, and positive organizational culture. According to a [...]
One of the marks for a growing and successful financial services industry, like any other industry, is the consistent search for forward-thinking innovation and the financial tools to keep credit unions top-of-mind while expanding membership. [...]
The “Global Supply Chain” has a lot in common with football’s offensive lineman. If you don’t hear an offensive lineman’s name or number come up during a game, that usually means he [...]
Welcome to the CUInsight Weekly Minute, sixty seconds from our Director of Learning & Client Support Linda Lafortune with our favorite reads from the week. Mentioned: 4 ways credit unions can address key person dependency [...]
Halloween is almost here. Most people love dressing up as their favorite character and almost everybody loves eating candy. Even if you're not able to celebrate Halloween exactly the way you'd like, you can still [...]
