CUInsight Publisher & CEO Lauren Culp is joined by Derik Krauss, Senior Website Consultant at BloomCU for a quick interview with just 3 questions... Three questions: 1. (0:28) When it comes to getting new [...]
For some reason, most institutions have failed to unlock the secrets of marketing to Millennials and Gen Z. Credit unions especially have a hard time with younger groups—their average member age is 47. Fintechs [...]
The best product innovation strategies are cyclical. You might even say product design in the digital era is never really finished. While such a notion can feel intimidating, it’s actually quite workable, even for [...]
Thank you for tuning in to episode 16 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought [...]
After a year since COVID struck the U.S., FICO credit scores are up—a lot. For the past decade, the average FICO score has grown at around one point per year. In 2020, despite [...]
No matter how sophisticated your credit union’s technology may appear, it’s not IF a cyberattack will occur, but WHEN. How your credit union responds before, during and after a cyber incident will likely [...]
“Not only is another world possible, she is on her way. On a quiet day, I can hear her breathing.” Arundhati Roy Arundhati’s quote reminds us to slow down and listen to the world [...]
NCUA awarded $1.5 million in Community Development Revolving Loan Fund (CDRLF) grants to help 105 low-income credit unions expand outreach to underserved communities and improve digital services and security. NCUA awarded grants ranging from $[...]
NAFCU Vice President of Legislative Affairs Brad Thaler Thursday wrote to the House Financial Services Committee to provide the facts in response to bank lobbyists' forceful opposition of legislation to allow credit unions to add [...]
Elevated regulatory expectations for identifying and addressing the risks inherent in vendor relationships are at the heart of proposed guidance recently unveiled by federal banking agencies—a sign that credit unions should also prepare for [...]
The Challenge Help a community credit union transform a prime downtown location in to a hub for business services and a center for employee excellence Project Background Downtown Tuscaloosa, Alabama was rapidly changing. With new [...]
The Challenge Deliver a new headquarters that promotes unsurpassed member experience, employee passion, and continued financial success Project Background Over 60 years, Oregon State Credit Union grew on a foundation of strong values: member focus, [...]
The Challenge Recruit the best talent in the region with a workplace that stands out as a great place to work. Project Background Pioneer Federal Credit Union’s mission is resonating with the people of [...]
The Challenge Transform an aging facility into a flagship branch for American Lake Credit Union, helping them attract a younger demographic while remaining comfortable for existing members, and design an operations space within the branch [...]
On Wednesday, September 1, 2021, the CFPB published a long-awaited proposed rule that implements Section 1071 of the Dodd-Frank Act. This part of the Act amended the Equal Credit Opportunity Act (ECOA) and directed the [...]
