CFPB issues semi-annual report to Congress
It’s officially spooky season! It gets dark earlier in the day, the moon was full last night, scary movies are all the rage, and all sorts of creepy crawly costumed creatures will soon be [...]
News Archives
What’s in a name: Vice President of IT and eServices
When a credit union executive cites successfully deploying Office products during a pandemic as a major accomplishment, that’s a sign they’re a committed back-office person, someone responsible for the smooth functioning of a [...]
The CUInsight Experience podcast: Ray Crouse – Leadership possibilities (#122)
Thank you for tuning in to episode 122 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent [...]
Marketing: The forgotten arm of growth – Part 2
Last month, I wrote about how credit unions have an awesome natural lead channel given their deep roots and high visibility in the communities they serve, but how most don’t leverage that competitive advantage [...]
WOCCU and its member organizations show why financial inclusion still matters
As another International Credit Union Day® passes, World Council of Credit Unions (WOCCU) looks forward to another event on the calendar that should be just as important to credit unions around the world: Financial Inclusion [...]
Storytelling & new ideas
The art of storytelling is not new but technology for identifying, engaging, and responding to audiences is always evolving. For this reason, the Dakota Credit Union Association’s 2021 New Ideas Conference married classic marketing [...]
Compliance: NCUA issues guidance, announces upcoming ECIP action
Eligible low-income credit unions (LICUs) may accept 30-year subordinated debt investments from the Treasury’s Emergency Capital Investment Program (ECIP), as detailed in a letter to credit unions (21-CU-11) from NCUA. A LICU may treat [...]
202 Members of Congress write Yellen to express growing concerns around IRS reporting requirement in spite of threshold increase
House Financial Services Committee Member Rep. Tom Emmer, R-Minn. and 201 Members of Congress yesterday wrote to Treasury Secretary Janet Yellen expressing concerns associated with the proposed threshold increase from $600 to $10,000 or [...]
What’s a digital lending ecosystem and why should credit unions care?
There’s a great line in the movie The Princess Bride: “You keep using that word. I do not think it means what you think it means.” “Inconceivable” is the word the movie character was [...]
5 home hacks for soaking in more sun after daylight saving time ends
As a big fan of vitamin D and ardent supporter of my own mental health, I start dreading the end of daylight saving time sometime around July. In my mind, driving home from work at [...]
Climate change risk management in regulators’ crosshairs
Regulators are gearing up to ask questions about how financial institutions are managing climate change risk. While NCUA to date has not published any specifics on the subject, there are plenty of documents from other [...]
Episode 5: Zoomer Perspective (Where I Choose to Bank)
https://open.spotify.com/episode/6K91mwYazbp4jzbf3aXAt5 With many Zoomers new to banking products and services, there is much to learn about what financial institutions can do to appeal to them specifically. In this podcast, two [...]
3 member experience trends to watch
There was so much good material at the 2021 Innovation Spotlight event, I could write for weeks about all the smart things I heard there. In keeping with my favorite subject for a bit, I [...]
Understanding performative allyship – and what your credit union can do about it
Diversity, equity and inclusion (DEI) may be the phrase of the year – and with good reason. After centuries of insidious, systemic, seemly insurmountable racism in the U.S. we’re at a tipping point. People [...]
Building an ethical company
Good or bad, people don’t enter the workforce with a fixed moral character. Employees can nurture their skills and abilities over time, molding themselves to be more ethical. This starts with the leadership in [...]