One of the simplest yet greatest powers of a credit union is the wealth of data available so you can really get to know your members. When members feel known, they engage differently - they [...]
NCUA is piloting a new post-examination survey that will allow credit unions to provide timely feedback to the agency while helping to standardize the feedback process, according to the agency’s latest Letter to Federal [...]
The Federal Open Market Committee (FOMC) – the Fed's monetary-policy setting arm - begins its September meeting today and is expected to hold the federal funds target rate range at its current 0 percent to 0.[...]
We credit unions all work hard to serve diverse communities and support individual community members in a just and unbiased way. In fact, credit unions were founded on cooperative values that include equality and equity. [...]
Fraud protection is the most important factor when consumers select a payment card, surpassing customer service, rewards, interest rates, and other factors, according to Javelin Strategy & Research. But few financial institutions provide clear and [...]
Loan origination systems have been transformational for banks and credit unions. They have streamlined very complex processes and combined previously siloed systems for more efficiency. And they make handling the tremendous amounts of documents required [...]
Chatbots are transforming how we interact with businesses every day. Consumers can ask questions, receive suggestions, place orders, and make payments with the help of chatbots designed to streamline the customer journey. The technology also [...]
As a credit union leader, you’ve determined that proceeding with a merger is the best way to grow your financial institution. Perhaps you’ve even identified some potential merger partners. Now the question arises: [...]
In the age of digital-first banking, direct mail has made a surprising resurgence. This marketing strategy involves sending a physical piece of collateral—a letter, brochure, package, postcard, etc.—directly to your prospect’s home [...]
The pandemic-driven auto shortage stood out in stark relief to Betsy Sommers when she drove by a large auction lot in northern Connecticut a couple months ago. It was nearly empty. “This place is just [...]
The credit union experience is centered on a local, personalized member journey. And that usually starts online. At least half of all web traffic is on a mobile device and “bank near me” searches have [...]
These days, data is its own currency. It can help you better understand your members, forecast upcoming trends, and make better business decisions. And those better decisions can translate directly into better profits. According to [...]
While more organizations embrace digital transformation, there is a misperception for what it is exactly. Yes, it’s a process for modernizing legacy technology and building new capabilities to better serve members. But technology actually [...]
If you're spending too much money on food, the easy remedy is to eat out less. If you've already done that, then you may be looking for ways to cut back on your grocery bill. [...]
The Federal Housing Finance Agency (FHFA) last week released further proposed amendments to the regulatory capital framework rule for the Government Sponsored Enterprises (GSEs) Fannie Mae and Freddie Mac. Additional details can be found on [...]
