I know it can be easy for bankers to be spooked by the prospect of cannabis banking. First, they must contend with a thriving illicit market. Second, it's a cash-intensive business, and they have to [...]
Life Stage Marketing can be a key strategy for any credit union looking to improve their member experience and grow the credit union. Implementing Life Stage Marketing allows you to match existing and prospective members [...]
The following is based on true events. It was a dark and stormy night. The Bank of America customer stood in her kitchen humming to herself as she washed that evening’s dishes. All was [...]
CFPB Director Rohit Chopra appeared before the House Financial Services Committee Wednesday during a hearing to conduct a semi-annual review of the CFPB. Chopra discussed his three main priorities as director of the Bureau and [...]
The COVID-19 pandemic and civil unrest of 2020 forced leaders across all industries, including credit unions, to examine their trauma-informed services. According to N’cho Behavioral Group Executive Director Hammad S. N’cho, a trauma-informed [...]
Front-line staff at your credit union have a unique opportunity to identify fraud and help members who may be falling victim. Educate your staff on fraud prevention, especially newly developed schemes identified by the team [...]
The White House's reconciliation framework does not contain the credit union-opposed provision requiring increased reporting to the Internal Revenue Service, according to reports Thursday. As of Thursday afternoon, the legislation released by Congressional leaders also [...]
Information risk to your organization is not a new topic for business leaders. The COVID-19 pandemic amplified the challenges to protect a company’s assets. Security controls have had to evolve to meet new and [...]
The NAFCU compliance team has blogged about the London Interbank Offered Rate (LIBOR) several times over the past couple of years. That is because of the imminent end of publishing of the LIBOR benchmarks. There [...]
A dual celebration is underway as the financial services industry celebrates the National Credit Union Administration (NCUA) Board’s recent vote to approve the final CUSO rule changes on October 21 and the start of [...]
At this time last year, many people were wishfully hoping that the world would be back to normal by the 2021 holiday season. Nearly 20 months into the pandemic, consumers and the U.S. economy [...]
The consumer shift to digital, spurred by the pandemic, has often been characterized as meeting a need for speed and convenience. New research reveals that there are more and deeper factors affecting consumer behavior, and [...]
It’s my favorite: Cooperation among cooperatives. We are stronger and better together. Last month I had the pleasure of seeing almost ten years of effort come to fruition in the form of a community [...]
“Just because you do not take an interest in politics doesn’t mean politics won’t take an interest in you.” These famous words from Greek statesman and General, Pericles, recorded nearly 2,500 years [...]
I began my career as an Internal Auditor directly out of college and was excited to make a difference at my credit union. I strived to find ways to help internal audit add value to [...]
