Dramatic shifts in the last few years have left credit unions and banks pivoting to meet new customer expectations, digital transformation requirements, and updates to the member journey. And with the changes from COVID-19 likely [...]
Bank where you shop Over the last decade and a half, retail giants such as Amazon, Walmart, and Target have jumped into the financial services game while offering compelling rewards such as discounts and money [...]
Working in the credit union industry for the last decade, I’ve been so inspired by the level of collaboration I’ve witnessed at every turn. Time and time again, credit unions come together to [...]
CUNA wrote in support of cannabis banking safe harbor and remote notary amendments to the FY22 National Defense Authorization Act Wednesday, prior to the House vote on the bill. An amendment by Rep. Ed Perlmutter ([...]
The Federal Communications Commission (FCC) released the Ten-Digit Dialing Guide that will require ten-digit dialing for multiple area codes in the U.S beginning October 24, 2021 – impacting credit unions and their members. NAFCU Regulatory [...]
Volumes have been written about improving the digital banking experience for consumers. Many retail banks and credit unions have stepped up to the challenge, but the COVID-19 pandemic has been instrumental in shining a light [...]
When the latest ransomware, phishing, or malware attack makes the news, information technology (IT) professionals know that boards will want to know how it will impact the credit union. “Cyberthreats are always in the news,” [...]
“Where am I going to find time to accomplish all of this?” Most likely you’ve said that before, or some variation of it. I’m guilty as charged as well. When I hear this [...]
In the final episode of our 3-part fraud series, we’re talking with Ann Davidson about how credit unions can navigate physical breaches, digital breaches, and phishing attacks. Key Takeaways: [02:50] In 2020 and [...]
“Come t’gethah…right nowww” Credit unions all over are discovering the rockin’ power of more effective collaboration. And there’s perhaps none more passionate about that concept than Benjamin Hering, Director of Engagement at [...]
In the past week, the Department of Justice (DOJ) issued two enforcement actions for violations of the Servicemembers Civil Relief Act (SCRA). While these cases do not involve credit unions, they are good reminders that [...]
Credit scores and consumer spending habits have changed since the beginning of—and even throughout—the COVID-19 pandemic. FICO scores are up, credit card balances and delinquencies are down, and many consumers are refinancing or [...]
The pandemic and volatile economic landscape forced credit union lending leaders to implement efficiencies quickly while testing the scalability of their teams. On December 1, some of these professionals will look in the rearview mirror [...]
COVID-19 was the pervasive consideration dominating virtually all short-term and many long-term business decisions in 2020. Among the questions that many credit unions asked during the early months of the pandemic was whether to proceed [...]
Publisher’s Note: CUInsight is hosting a free webinar Wednesday, October 6th titled, “Maximizing the Member Experience Through Payments”. We hope you’ll join us! Register here. Transformation is a term that is thrown around [...]
