If you are wondering what your members may need right now, I would suggest they need understanding and creative solutions. Recently, I have had conversations with two people who called BALANCE wanting financial counseling. They [...]
What do you think of when you think of cryptocurrency? Do you get a boost of serotonin as you imagine all the possibilities for the future of finance and your credit union? Does the idea [...]
NCUA and the Federal Deposit Insurance Corporation are cohosting a webinar focused on helping young people (ages 16–24) on the road to financial stability. Part II of the webinar series “Account Access and Financial [...]
In a joint letter to President Joe Biden, Treasury Secretary Janet Yellen, Senate Majority Leader Chuck Schumer, D-N.Y., and Speaker of the House Speaker Nancy Pelosi, D-Calif., NAFCU and several associations representing cooperative businesses [...]
More than half of American workers are actively burned out, according to a survey conducted by Indeed this spring. Between blurred work-life boundaries, global uncertainty, and social isolation in the pandemic, employees are at risk—[...]
Your wedding promises to be a wonderfully memorable day, but it can also come with a wonderfully hefty price tag. There are the major expenses like the venue, food and entertainment. But little things can [...]
Many lending institutions are flooded with cash right now. Offering personal loans is a great way for deposit-rich banks and credit unions to put that excess liquidity to use. Not sure how to connect with [...]
It sounds obvious, but sometimes we have to remember that the best experience we can offer to members is truly to be there when they need us. In his closing keynote at our 2021 Innovation [...]
So, a 30-something contact center staffer hired at Royal Credit Union ($3.8B, Eau Claire, WI) in the thick of the pandemic has been growing in her job as she quickly becomes a key part [...]
It’s hard to believe that we’re approaching the end of 2021. It’s been nearly two years since COVID-19 began reshaping the fabric of our daily lives, and we’ve been making adjustments [...]
Deciding whether to outsource a credit card program or keep it in-house is a complicated decision for credit unions, and there is a lot to consider. Costs and resources required to implement and maintain digital [...]
Business continuity is all about minimizing business disruption. And in today’s world, it’s nearly impossible to do so without the right technology. Specifically, a sound compliance management system can minimize business disruption in [...]
As we get closer to 2022, nearly every business offers its service via mobile apps. According to the Digital Banking Attitudes Study by Chase, 99% of Gen Z and 98% of millennials use a mobile [...]
My life, growing up and living in the Seattle and Puget Sound area still today, holds memories about many championships: the NBA’s Supersonics in 1979, the NFL Seahawks in 2014, the MLS Sounders in [...]
CUNA will be engaged with several hearings on Capitol Hill this week, including ones related to the consumer data-related cyberthreats. The House is expected to release the complete text of its reconciliation bill around mid-week, [...]
