The hand grenade was tossed over the wall in an email. “We decided we don’t need the consultants,” a board committee chair of a multi-billion-dollar financial institution wrote. There had been no discussion with [...]
Natalie Fikes, a performance and development coach, helps people improve both personal and professional performance to achieve what they want in life and business. She is CEO of The Greater Purpose Society and creator of [...]
If credit unions ever “go down,” it won’t be on Denise Wymore’s watch. As a speaker, consultant, and current marketing manager of QCash Financial, Denise is a fierce advocate for the credit union [...]
In this day and age, disaster has many forms. Organizations must prepare for a plethora of events that could disrupt the flow of business like natural disasters, cyberattacks, or even key employees exiting the business. [...]
Retailers are looking forward to the gift of an early and lucrative holiday shopping season this year. Credit unions should gear up now to help their members enjoy a pleasant and stress-free payment experience, whether [...]
We can see into the future. Ok, not really. But Tom Millon, CEO of Computershare Loan Services (CLS), has a pretty good idea of what we can expect when it comes to the future of [...]
Credit union hiring managers all know that the current labor market is competitive, with job seekers leveraging market conditions in salary and benefits negotiations in many cases. National surveys show that more than half of [...]
Imagine the buyer’s journey for a young renter in today’s market shopping for a mortgage. Their first stop is Google and the search string “best mortgage rates.” Will your credit union top that [...]
A couple weeks ago I was collaborating with a business development leader at a credit union about different ways to go about creating a financial wellness educational program that can be delivered live or through [...]
Teamwork. One of life’s earliest lessons. If you have siblings, you probably learned teamwork at home when you picked up your toys or had chores. As an identical twin, I learned teamwork early in [...]
The House Financial Services Committee will discuss several credit union-related bills in a hearing this week, and Treasury and Federal Reserve leaders will testify before committees in both chambers. The House is expected to consider [...]
The CFPB Thursday issued a new report that recognized a significant increase in consumer complaints over the last 18 months, particularly in loan origination and credit reporting. Of note, complaints regarding loan origination are 50% [...]
Someone once said confidence and courage come through preparation and practice. For those new to their positions, especially leadership roles, preparedness couldn’t be more essential. And for women, the journey to confidence can be [...]
Section 1071 of the Dodd-Frank Act was intended to facilitate fair lending laws by identifying business and community development lending needs and barriers for small, women-owned and minority businesses. Section 1071 amended the Equal Credit [...]
We all got better at digital in 2020. COVID-19 accentuated trends that were already in motion. Closed branches and stay-at-home orders meant every credit union had to accelerate their level of digital functionality and sophistication [...]
