Implementing a new software system is a significant milestone. However, it is even a more dramatic achievement when it delivers the considerable benefits that a customer engagement system does. Banks and credit unions leveraging customer [...]
Recently, I attended a system collaboration event in which a colleague at CUNA Mutual Group beautifully captured the essence of credit unions, saying “Financial well-being for all is not a thing credit unions do, it [...]
CUInsight Publisher & CEO Lauren Culp is joined by Dan Price, President at 2020 Analytics for a quick interview with just 3 questions: 1. (0:28) What challenges do you see credit unions are facing [...]
If you spend enough time on YouTube, then you have seen your fair share of cute dogs and cats. Or maybe you prefer cooking videos or movie trailers. YouTube can be a great way to [...]
As recently as two years ago, the practice of financial inclusion in the Southbridge neighborhood of Wilmington, Delaware, and the neighboring Route 9 Corridor was, in a word, lacking. An area so lacking in financial [...]
I went back and forth in my head about how I would write this article. Did I want to focus on the challenges that face young people who are in the foster care system? Or [...]
Staying one step ahead just isn’t enough. Although data security is ever increasing, the truth is, fraud and fraudsters are not going away. Based on poll responses received from credit unions participating in Let’[...]
For decades, credit unions battled for consumers’ attention against one main opponent: banks. What happens when another competitor emerges—one with virtually infinite resources and manpower? We’re about to find out. Within the past [...]
In our previous article related to measuring nonprime returns and associated risks, we addressed the importance of having a consistent quantitative framework for measuring return and risk. Having a risk-return framework allows institutions to approach [...]
Northwest credit unions turned out in force to raise funds for the movement’s charity of choice during the Northwest Credit Union Association’s Enchanted Northwest Gala and Auction at its MAXX 2021 convention. Attendees [...]
House leaders Tuesday passed a measure to extend the debt ceiling until early December by a 219-206 vote. The agreement, approved by Senate leaders late last week, sets up a busy December as Congress deals [...]
Many organizations around the country are finding it challenging to hire excellent, committed employees. A record number of employees have quit their jobs in the past six months. In the past year, many women have [...]
If done correctly, strategic planning for credit unions is a blast. It’s always great to carve out time to discuss the future and how your organization is going to accomplish its strategic initiatives. However, [...]
The COVID-19 pandemic accelerated the use of technology to help business leaders overcome challenges quickly. Employers across the country have spent the past 18 months managing the transition from working in the office to mobilizing [...]
Be honest, do DEI discussions make you nervous? You’re not alone. As it happens, there’s a lot of fear around these topics. The real question is: what are you going to do about [...]
