More than half of American workers are actively burned out, according to a survey conducted by Indeed this spring. Between blurred work-life boundaries, global uncertainty, and social isolation in the pandemic, employees are at risk—[...]
Your wedding promises to be a wonderfully memorable day, but it can also come with a wonderfully hefty price tag. There are the major expenses like the venue, food and entertainment. But little things can [...]
People approaching retirement usually have two questions about Social Security: “Will it be there for me?,” and “When should I start taking Social Security benefits?” Social Security: Will it be there? Social Security’s long-term [...]
Many lending institutions are flooded with cash right now. Offering personal loans is a great way for deposit-rich banks and credit unions to put that excess liquidity to use. Not sure how to connect with [...]
It sounds obvious, but sometimes we have to remember that the best experience we can offer to members is truly to be there when they need us. In his closing keynote at our 2021 Innovation [...]
So, a 30-something contact center staffer hired at Royal Credit Union ($3.8B, Eau Claire, WI) in the thick of the pandemic has been growing in her job as she quickly becomes a key part [...]
It’s hard to believe that we’re approaching the end of 2021. It’s been nearly two years since COVID-19 began reshaping the fabric of our daily lives, and we’ve been making adjustments [...]
Deciding whether to outsource a credit card program or keep it in-house is a complicated decision for credit unions, and there is a lot to consider. Costs and resources required to implement and maintain digital [...]
Business continuity is all about minimizing business disruption. And in today’s world, it’s nearly impossible to do so without the right technology. Specifically, a sound compliance management system can minimize business disruption in [...]
As we get closer to 2022, nearly every business offers its service via mobile apps. According to the Digital Banking Attitudes Study by Chase, 99% of Gen Z and 98% of millennials use a mobile [...]
My life, growing up and living in the Seattle and Puget Sound area still today, holds memories about many championships: the NBA’s Supersonics in 1979, the NFL Seahawks in 2014, the MLS Sounders in [...]
CUNA will be engaged with several hearings on Capitol Hill this week, including ones related to the consumer data-related cyberthreats. The House is expected to release the complete text of its reconciliation bill around mid-week, [...]
In a letter to Treasury Secretary Janet Yellen, NAFCU President and CEO Dan Berger provided input on the Treasury Department’s strategic plan for 2022-2026. Berger offered several recommendations in response to the plan, specifically [...]
At Lakota Federal Credit Union (LFCU), mobile banking has a much different meaning than what most people associate with their smart phones. Instead of an app, LFCU brings banking services to members with a bus [...]
During February 2022’s Foundation Dinner, NASCUS President and CEO, Lucy Ito, will receive the Herb Wegner Memorial Award for Outstanding Individual Achievement. Ahead of the event, we take a brief look at her legacy [...]
