While empathy is the cornerstone of the credit union mantra, “people helping people,” I would argue it has never been more necessary than today. Regardless of how you feel about COVID-19, vaccines, masks or the [...]
"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.” – Stephen R. Covey While author, educator and businessman Stephen R. Covey clearly points out the [...]
Artificial intelligence (AI) is a disruptive technology gaining widespread adoption across many industries, including banking and financial services. If you ask someone for an example of AI, you might hear responses such as product recommendations ([...]
Innovative, new payment options like Buy Now, Pay Later (BNPL) and point-of-sale (POS) financing are becoming increasingly popular with consumers at checkout — due in large part to their low-friction, convenient nature. This holds especially true [...]
As an accountant in practice, you will more than likely be familiar with the amount of work and pressure accountants are under during tax season. The sheer volume of work, emails, checklists, and documents can [...]
How you frame what you do matters. For credit unions to solve people’s problems and provide real solutions, it helps to know what people are ready to hear and believe. To make an impact, [...]
With many Zoomers in college and new to the banking industry, there is much to learn about what credit unions can do to improve their banking experience. Credit unions can attract more Zoomers by highlighting [...]
Does the feeling of having multiple browser windows all open at once stress you out? Welcome to the everyday life and complicated world of vendor management for credit unions. As a leader in financial services, [...]
If you are wondering what your members may need right now, I would suggest they need understanding and creative solutions. Recently, I have had conversations with two people who called BALANCE wanting financial counseling. They [...]
What do you think of when you think of cryptocurrency? Do you get a boost of serotonin as you imagine all the possibilities for the future of finance and your credit union? Does the idea [...]
NCUA and the Federal Deposit Insurance Corporation are cohosting a webinar focused on helping young people (ages 16–24) on the road to financial stability. Part II of the webinar series “Account Access and Financial [...]
In a joint letter to President Joe Biden, Treasury Secretary Janet Yellen, Senate Majority Leader Chuck Schumer, D-N.Y., and Speaker of the House Speaker Nancy Pelosi, D-Calif., NAFCU and several associations representing cooperative businesses [...]
More than half of American workers are actively burned out, according to a survey conducted by Indeed this spring. Between blurred work-life boundaries, global uncertainty, and social isolation in the pandemic, employees are at risk—[...]
Your wedding promises to be a wonderfully memorable day, but it can also come with a wonderfully hefty price tag. There are the major expenses like the venue, food and entertainment. But little things can [...]
People approaching retirement usually have two questions about Social Security: “Will it be there for me?,” and “When should I start taking Social Security benefits?” Social Security: Will it be there? Social Security’s long-term [...]
