Knoxville TVA Employees Credit Union ($3.3B, Knoxville, TN) is near the top of its peer group in several key performance areas including loan growth, member growth, and return of the member, Callahan & Associates’ [...]
What is product refund liability? Product refund liability is the responsibility of issuing a refund to a borrower for any unused portion of a vehicle protection product (VPP) attached to a loan. Examples of a [...]
The focus for credit unions will always be on their members, including their members’ experience. But how does this translate in an ever-changing, technology-driven landscape? I sat down recently with Upstart’s Jeff Keltner to [...]
As we begin focus on next year and beyond, now is a great time to assess your credit union's readiness for data success. For many credit unions, this assessment is narrowly focused on the tech [...]
Knowing I am a passionate advocate of credit unions, my girlfriend called to ask for advice. It seems her son, Tom, went shopping for his first car, determined to buy it on his own merit. [...]
NCUA extended the flexibility for federal credit unions to conduct meetings virtually in 2022, it announced this week in a Letter to Federal Credit Unions (21-FCU-06). As previously provided, a federal credit union may adopt [...]
NAFCU Vice President of Legislative Affairs Brad Thaler wrote to House Small Business Committee Monday ahead of today’s hearing to discuss Small Business Administration (SBA) Administrator Isabella Casillas Guzman’s vision for the agency [...]
Credit unions continue to rethink and evolve delivery models to accommodate today’s member needs for digital financial service experiences—and credit and debit programs are leading the way. Beginning with card controls and alerts, [...]
As your wealth grows, it’s important that your insurance protection reflects this increase in value. If you’ve enjoyed success in your career and finances in the past few years, you may have outgrown [...]
Every credit union is looking for ways to attract more next generation (next gen) members. After all, more than half of all Americans are of Millennial age or younger,1 and the credit union system’[...]
The DC year is getting close to the finish line…but the sheer size and scope of the unfinished business on Capitol Hill will dominate the proceedings from here on. The National Defense Authorization Act ([...]
Based on the 2021 Life Insurance Engagement Report, a Franklin Madison collaboration with PYMNTS that collected and analyzed 2,326 survey responses, Generation Z consumers are most likely to look to their financial institutions, financial [...]
For over 35 years, the MCIF (Marketing Customer Information File) has been the workhorse for countless credit union and bank marketers for consumer profiling, targeted marketing, product cross-selling, onboarding new relationships and reporting. But that [...]
Publisher’s Note: CUInsight is hosting a free webinar Wednesday, December 1st titled, "Taking Control of Your Experience with CU NextGen’s MRM Platform." We hope you’ll join us! Register here. When we think [...]
As we look ahead to next year, the immediate impact the pandemic has had on digital options is clear. The pandemic forced credit unions and members to quickly transition to remote options out of necessity, [...]
