Your best people strategy for 2022
It’s often said that “your people are your greatest asset.” But in fact, your greatest asset is the right people with the right resources and knowledge in the right jobs with the right goals [...]
News Archives
Consumer lending trends for 2022
The pandemic has impacted credit unions in many ways, some expected and some unexpected. While uncertainties in the economy remain, like the threat of new COVID variants, inflationary concerns affecting interest rates and supply chain [...]
Bank Dora just may be the credit union future
Maybe it is a cockamamie pie in the sky of a dreamer’s idea. Or maybe it is a key to showing the future relevance and importance of credit unions. Focus on the target: solidifying [...]
SAFE Banking Act should be added to NDAA, status quo is ‘untenable’
CUNA joined a diverse multi-sector coalition of organizations calling on Senate leaders to include the Secure and Fair Enforcement (SAFE) Banking Act to the Senate National Defense Authorization Act (NDAA) for fiscal year 2022. The [...]
NAFCU urges Senate leaders against compromises to invasive IRS reporting regime
NAFCU Vice President of Legislative Affairs Brad Thaler today sent a letter to Senate Majority Leader Chuck Schumer, D-N.Y., and Senate Minority Leader Mitch McConnell, R-Ky., reiterating major concerns around the proposed IRS reporting [...]
Employee connection is possible remotely
Happy holidays! I hope you are enjoying a joyful season. At this time of year, we naturally tend to think about how we can thank employees for the good work they’ve done. Sending a [...]
Starting a conversation: How conversational AI is advancing revenue
Artificial intelligence (AI) has been trending for some time and not slowing down in its speed, ability, or usefulness. Many financial institutions have implemented at least a basic form of AI to enhance their consumer [...]
Comparing traditional mortgages and VA loans for veterans
If you serve or have served in the military, you know the demands of the job can dramatically impact you and your family. The great news is, along with those sacrifices, there are some amazing [...]
Greater together: How credit unions can unite to promote financial inclusion in their communities
It is no secret: Seattle’s going through some things. Yes, the region’s housing economy is booming, and the city is one of the fastest-growing in the United States. The question is, at what [...]
Understanding the consumer dynamics of auto refinance
Vehicle sales will continue to decline as inventory shortages impact retail and wholesale supply chains. As such, auto lenders are exploring growth options and even traditionally non-auto lenders are entering a largely untapped space — auto [...]
The role of the cloud contact center in modernizing member experiences
Consumers have long joined credit unions for their local community commitment, competitive rates and personalized service. Essential for membership growth and competitiveness, high-touch services must now equally include both in-person service and digital interactions, particularly [...]
Keep the community relationships thriving post-merger
When two credit unions come together via merger, the main focus should be on doing what’s best for the members as well as the communities they serve. Members often benefit from a merger by [...]
Want to grow your card program? Focus on these five areas
The past year has proven to be full of change for issuers, as cardholder spending patterns, preferences and in some cases, financial lives, changed quite rapidly. While Fitch Ratings’ findings that card performance remains strong [...]
Mission critical: Enhance your member experience through digital transformation
With member expectations changing rapidly, and the need to optimize the digital channel becoming ever-more urgent, many credit unions feel pressured to go all in on their digital transformation with a dramatic lift-off. But this [...]
2 good dogs
My wife Karla has been in treatment for breast cancer and a blood clot in her heart for over 2 years. Although the good days outnumber the bad days now, she is far from 100%. [...]