Putting your focus on becoming your members’ primary financial institution begs the question, “How do you define a PFI?” CUES member Dan Clarke, SVP/member experience with $5 billion Service Credit Union, Portsmouth, New Hampshire, [...]
Given the current economic and pandemic state, unfortunately, financial fraud will continue to thrive well into 2022 and beyond with fraudsters anticipated to exploit consumers across all digital channels. As financial institutions and consumers strengthen [...]
According the American Psychological Association‘s survey, which measures causes of stress, money consistently lands near the top with 61% of Americans reporting money-related anxiety. The biggest factor in this stress is overspending. We worry [...]
I hope everyone’s new year is still going well, and I hope you are all on track to meet your new year’s resolutions. For their upcoming resolutions, on January 18, 2022, NCUA issued [...]
As we close the book on an eventful 2021, we look back on a year of transformation and evolution capping CO-OP’s 40th anniversary partnering with credit unions and the 100-year history of the credit [...]
Artificial Intelligence (AI) and Machine Learning (ML) are highly transformational technologies that have the capacity to revolutionize antiquated processes across industries. Business leaders who can properly assess the opportunities, challenges, and limitations of AI and [...]
Rebranding your credit union is a complicated process, and the most successful transformations are backed by data and research. It’s not as simple as changing your logo, slogan, or brand colors – your brand is [...]
Certification as a CDFI—community development financial institution—has been spotlighted over the past year. The Coronavirus Response and Relief Supplemental Appropriations Act and other laws established a handful of new programs supporting CDFIs, including [...]
NCUA’s latest Letter to Credit Unions (22-CU-02) provides credit unions with an update on the agency’s examination programs. It also covers NCUA’s supervisory priorities for 2022. NCUA Connect & MERIT In 2021, [...]
Total retail sales fell by 1.9 percent in December, following gains of 0.2 percent in November and 1.8 percent in October. NAFCU Chief Economist and Vice President of Research Curt Long analyzed [...]
Being a leader in lending over the last two years has made me curse the old Chinese proverb, “May you live in interesting times.” The last two years have been way too interesting for me, [...]
So much comes to mind when Darius Wise thinks about Martin Luther King Jr. Day. Atop the new Red Rocks Credit Union president’s list is the hope that carries on today, nearly 54 years [...]
In a time when expectations for the availability, security, and performance of IT services has never been higher—and is matched only by the hunt for a strong return on investment—more organizations are turning [...]
It happens all the time—you get hit from behind in a fender-bender and pull over to exchange insurance information—only to be met with an uninsured driver. Suddenly a relatively routine process becomes a [...]
While the only two certainties in life are death and taxes, life-changing events run a close third. At some point, everyone will have a moment where their life shifts in a big way. Many people [...]
