Overdraft isn’t over
Overdraft is definitely in the news. Pundits prognosticate on how overdraft is going away, and create the impression that all consumers detest overdraft and want the service to end. I have a unique perspective on [...]
News Archives
Reimagining financial education in the human + digital era
It’s hard to say if credit unions are “winning” when it comes to financial coaching and education. There are certainly a lot of great resources out there, but are they inspiring behavior change? Are [...]
Capital Corner: CFPB takes aim at overdraft programs
In a move that will undoubtedly have major implications for credit unions and other financial institutions, the Consumer Financial Protection Bureau (CFPB) announced plans to crack down on use of overdraft protection programs and fees [...]
Move over models, successful lending starts with a strategy
Nearly two years in and COVID-19 continues to bring uncertainty to the global market. If the job demand for data scientists is any indication, businesses across all sectors are looking to quantitative analytics for clarity. [...]
Make 2022 the year of cybersecurity resolutions
It’s that time of year again when people think about their New Year’s resolutions. These typically involve losing weight, eating healthy and exercising more. While most people do not consider making resolutions around [...]
Fraud trends
Account takeover (ATO) fraud is a common type of identity theft. Fraudsters gain access to victims’ accounts, and make non-monetary changes that include modifying personally identifiable information (PII), requesting a new card or adding an [...]
Three perspectives on the credit union market
Summary of Industry Metrics Throughout the summer, lenders experienced significant YoY origination growth across numerous products, including card, auto and personal loan. Card originations soared with 124% YoY growth, while personal loan experienced ~70% origination [...]
Building leaders from within
We have all heard the phrase, doing the same thing over and over, expecting different results as the definition of insanity. For most of us, we have been in situations, whether in the workplace or [...]
Thought leadership and global change begins with one single step
“Every journey begins with a single step. Some journeys are harder – much harder than others. This is why these are the most memorable." - Lois Kitsch, Co-Founder of CUDifference In October of 2022, I will [...]
Senate bill would prevent SBA from becoming direct lender
Sen. Tim Scott introduced a bill to prevent the Small Business Administration from becoming a direct lender Tuesday, the Protecting Access to Credit for Small Businesses Act (S. 3382). The bill would prevent the SBA [...]
Fed to discuss pace of tapering asset purchases today
The Federal Open Market Committee (FOMC) - the Fed’s monetary-policy setting arm – begins its final meeting of 2021 today and is expected to discuss several topics of interest to credit unions. The most anticipated [...]
Top three ways to connect with members this holiday and in 2022
Are consumers jollier as they head into this holiday shopping season than in 2021? According to reports, holiday shopping so far is down year-over-year, however, sales were still high and the most we’ve seen [...]
Tips to make 2022 the best year yet (Part 1)
As the credit union movement reaches the end of 2021, leaders from cooperatives large and small across the country are looking ahead to calibrate strategies for the next 12 months. With year two of the [...]
A time of need—mission side effects
The holidays are a special time in the lives of most Americans. Family and friends exchange warm greetings and there is a spirit of hope for a better tomorrow. Indeed, as 2021 ends there are [...]
Tips for making safety a priority this holiday season
It’s always important to be aware of your surroundings and make security a priority. But, during the holiday season, as many people travel more, spend more time in the kitchen, and do a great [...]