Ask a freaking question. It’s the most important rule I share prior to facilitating a strategic planning session. If during the planning session someone says, “We need to grow loans,” rather than jumping right [...]
What would your bank or credit union do if suddenly you lost access to all of your critical member and operational data? Could your business recover? Sounds like a nightmare scenario, right? Unfortunately, this daunting [...]
In preparation for authoring a new book, I have spent the last several months interviewing top CEOs from around the world. As I stepped back and looked across the hundreds of pages of notes, a [...]
The Zoom chat went wild with messages of support when panelist Jill Nowacki, CEO of Humanidei + O’Rourke suggested during the first-ever CUES RealTalk! program that organizations could set the tone for gender equity by [...]
When it comes to being a parent, it’s never too early to start having age-appropriate talks with your children about money. With adolescents, saving and budgeting comes to mind, but as adulthood approaches, talking [...]
Your credit union's compliance knowledge is strong. Now take your team's compliance skills to an even more elite level in 2022. NAFCU's powerful conferences and online training will help you do just that. By taking [...]
One of the persistent pain points for many credit unions and their members is the need to collect, organize, share, and secure a significant amount of sensitive data to price, originate, and maintain a loan [...]
Times – and people – are changing. If you’re not evolving your brand, your business and your branch alongside your members, you’ll be left behind. Case in point, regular consumer use of nontraditional banking options, [...]
CUNA supports a proposed accounting standards update from the Financial Accounting Standards Board (FASB), it wrote FASB in late December. The proposed update would eliminate Troubled Debt Restructuring (TDR) accounting requirements for those entities that [...]
NAFCU Senior Regulatory Affairs Counsel Kaley Schafer Monday sent a letter to the CFPB in response to the bureau’s strategic plan for fiscal year 2022-2026. The CFPB first issued its proposed strategic plan in [...]
Maurice Smith is an “eternal optimist.” Yet he worries that credit unions could “lose their relevance” in the minds of members. “Without distinctiveness, we lose a little bit of our soul in a commodity market,” [...]
The way in which consumers make purchases and interact with their credit union continues to evolve. Thanks to the COVID-19 pandemic and its effects on the economy, many consumers’ wallets and budgets have tightened. Additionally, [...]
Going into 2022, it’s imperative that banking gets to know Gen Z (born between about 1996 and 2010) much better than they do now. Student Beans, a student loyalty network, estimates that this upcoming [...]
So you’ve come up with an idea for a new business. But where do you get the money to get your business started? If you’re intimidated by the step of gaining funding for [...]
In my latest white paper, I take a deep dive into current data to identify the following opportunities and concerns for banks, credit unions, and other lenders in 2022: Loan demand will continue to increase, [...]
