Soft impacts and hard numbers
You’ve probably seen this quote from Maya Angelou: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” [...]
News Archives
3 advantages of banking with local financial institutions
In the days before the Internet, switching banks or credit unions after moving to a new city was pretty much required. Nowadays, though, online banking and mobile apps let you access and manage your bank [...]
New Year’s resolutions Part 3: NCUA
Over the past few weeks we’ve blogged about the “New Year’s Resolutions” – i.e. the rulemaking agendas – of both FinCEN and the CFPB. Today we’ll round out this topic by discussing the [...]
Credit card balances are growing for credit unions – are yours?
It’s official, Q3 of 2021 NCUA data is in. The statistics look promising for credit unions: A YoY growth in credit card balances has been recorded for the first time in the last six [...]
An engagement strategy to grow your cardholder portfolio
As a financial institution, you’re in a position that companies in other industries envy. You offer cardholders a product they use several times in one day or week. Each time they engage with your [...]
Leadership from Mr. Secretary
A few short months ago, we lost a quintessential leader in Colin Powell. To list his accolades and accomplishments would usurp my word count allowance for this article, but a simple Google search will give [...]
Five key initiatives credit unions need to focus on in 2022
The events of the past two years have forever changed the financial services landscape. While advancements and operational efficiencies are always a constant, credit unions must operate in a faster-paced environment with member demands and [...]
7 website features your credit union can’t live without
Here are seven key features that should be a part of every credit union website. SMART Content is a MUST on Any Credit Union Website One of the biggest trends in online shopping is the [...]
Spiczenski, EventsDC provide safety update on CUNA GAC
CUNA Chief Products and Services Officer Todd Spiczenski and EventsDC Chief Operating Officer Samuel Thomas spoke with CUTimes about the latest safety and health protocols at the 2022 CUNA Governmental Affairs Conference (GAC). EventsDC is [...]
White House expected to release digital asset strategy
The Biden Administration plans to release a government-wide strategy for digital assets, outlining digital assets’ opportunities and risks. Senior government officials have held multiple meetings to discuss the plan, which is being drafted as an [...]
Good Governance: Why directors are chess pieces, not checkers
We worked with $6.5 billion Hudson Valley Credit Union, Poughkeepsie, New York, on an extensive board renewal project. During that effort, the CU’s nominations subcommittee decided that every candidate on its slate of [...]
Delivering focused financial education
When Virginia Credit Union in Richmond teamed up with the Financial Health Network and George Fox University to conduct a series of member surveys, it learned that its female members struggled the most with financial [...]
How American Express Digital Labs creates payments innovations
Historically American Express had a “build first” culture, preferring to invent its own wheels from scratch when a new idea came to mind. That’s how the strategy for Amex Digital Labs began too, until [...]
Beware tax filing scams
It’s tax season, so it’s time to get your paperwork in order and hire a tax preparer. Unfortunately, though, there are thousands of scammers looking to steal your information and your tax refund [...]
How the semiconductor shortage will impact auto lending in 2022
Semiconductor supply chain issues caused major headaches for auto lenders throughout 2021 and vehicle production continues to suffer into 2022. In this blog post, we’ll take a deep dive into how demand for computer [...]