In December of 2021, the National Credit Union Administration (NCUA) issued Letter to Credits Union 21-CU-15 about NCUA's supervisory efforts to educate federally-insured credit unions on cybersecurity preparedness and how the recent release of the [...]
There’s a lot of pressure on leaders today. Pressure to turn things around if you’re credit union is struggling, pressure to stay on top if the last few years have meant growth and [...]
Technology, innovation, and the pandemic are altering the competitive environment. The COVID-19 virus and its mutations have created a structural change in the type of leadership that is required. The workforce is rejecting leadership that [...]
When I post quotes like this one from Michael Beckwith, “You are a singular manifestation of a cosmic unfolding and within you there is unrivaled individuality,” on LinkedIn, I have gotten DMs asking me why [...]
At the beginning of the COVID era, in my article, “Collateral Protection Insurance: How to tell if it’s worth it”, I mentioned the marginal cost of tracking insurance for one additional loan and what [...]
The Federal Communications Commission (FCC) should require voice service providers to transition to the use of specific codes to notify callers of a blocked call, CUNA and other organizations wrote to the FCC Tuesday. This [...]
The Federal Reserve’s January senior loan officer opinion survey (SLOOS) found that over the fourth quarter, banks reported having eased standards and terms regarding C&I loans to firms of all sizes. A [...]
Joan Nelson, CUDE, has worked hard to reach the upper echelons of corporate leadership during a career spanning nearly 40 years. Nelson is VP/quote-to-cash operations for North America and Latin America at multinational tech [...]
Gamification is the strategy of adding game-like elements to non-game things. The goal is to increase engagement, and it works. It works well. If the goal is to increase member financial health and education, read [...]
Consumer preferences and habits can be impacted by a variety of factors, one of which is age. Typically, generational cohorts have different approaches to how they live – and this includes the way that they approach [...]
For many people, setting up utilities takes a backseat to the more pressing tasks of moving, like packing or hiring a moving company. However, it’s still an important step. If you neglect it, you’[...]
Sales can be a scary word. No one wants to be “sold.” If you're selling, you're not serving. It doesn’t suggest active listening or problem-solving. In the stereotypical sense, the term sales tends to [...]
What’s on the horizon for credit unions, lenders, and other financial institutions in 2022? Our experts weigh in with a product outlook for payments in the coming year. 2022 Payments Outlook The demand for [...]
Feeling charged up and ready to keep resolutions in 2022? If you’re anything like us, service sits at the top of that list. And when it comes to your credit union, the importance of [...]
Despite COVID’s continued, stubborn grip on the economy, banks are pursuing and capturing new credit cardholders with aggressive marketing strategies, more lenient underwriting criteria and rich rewards, while credit unions have largely remained on [...]
