The Consumer Financial Protection Bureau (bureau) recently issued a compliance bulletin reemphasizing “no person may require a customer to establish an account for receipt of electronic fund transfers with a particular financial institution as a [...]
CDFI Certification and How It Applies to Credit Unions A CDFI Certification is a designation conferred by the Community Development Financial Institution (CDFI) Fund of the Department of the Treasury, specifically recognizing a financial institution [...]
While a digital banking conversion is one of the two biggest technology upgrades your financial institution can make (the other being a core conversion), tech projects large and small share some common characteristics – and some [...]
It was another big day at #CUNAGAC on Tuesday! @TheAntonioNeves kicking off day 3 and the general session at #CUNAGAC. #DEITuesday pic.twitter.com/Hukqlo5ElM — CUNA Mutual Group (@CUNAMutualGroup) March 1, 2022 NCUA Board Member [...]
Incorporating consumer data and innovative technologies—such as artificial intelligence (AI) or machine learning—into service delivery strategies has become more commonplace amid the pandemic, changing consumer service expectations and increased fintech competition. It is [...]
I keenly remember an exercise Lois Kitsch shared at a conference several years ago that is still etched in my mind: “If you think that mission is the most important thing at your credit union, [...]
Sens. John Thune (R-S.D.), Jerry Moran (R-Kansas), Todd Young (R-Ind.), and Marsha Blackburn (R-Tenn.) introduced the CUNA and League-supported E-SIGN Modernization Act Tuesday. The bill would remove the requirement in the Electronic Signatures in [...]
The Federal Housing Finance Agency (FHFA) announced Monday that the Housing Trust Fund and Capital Management Fund would receive $1.138 billion from Fannie Mae and Freddie Mac, the government-sponsored enterprises (GSEs). This represents the [...]
We have a very full issue to share with you this month, and I love it all. So, instead of focusing on one article, I’m highlighting interesting numbers from each. 17: The number of [...]
Every business professional faces difficult situations they approach with dread, execute with anxiety, or leave with a sense of regret. These situations often carry high stakes. Our performance in them affects our future, and we [...]
Many parts of the eastern coast rang in 2022 with thundersnow—that’s right, thundersnow. If you’ve never heard of it, this rare phenomenon occurs when weather patterns characteristic of a rainstorm, such as [...]
The past two years have seen unprecedented changes in payments. Debit has come to the forefront, with sales volume growth in 2020 (+11%) and 2021 (+19%) well outpacing the historical trend of approximately 7%. A [...]
Called “one of the most successful organizational learning methods yet devised,” the After Action Review was developed by the United States Army in the 1970s to help its soldiers learn from both their mistakes and [...]
National Credit Union Administration Chairman Todd Harper on Monday doubled down on his assertion that the agency’s consumer protection compliance reviews are inadequate. “Given the consumer compliance examination program for comparably sized community banks, [...]
Consumer credit card usage typically ebbs and flows in tandem with national economic cycles, yet recent research has revealed another key component of modern consumer payment choices: customer experience features. In “The Convenience Catalyst: [...]
