Recently we worked with a credit union frustrated and confused by their member satisfaction scores in their Mortgage Department. Over the last few years they invested in new tools designed to provide better transparency and [...]
Systemic bias in the home appraisals exacerbates the homeownership gap, racial wealth gap, and harms long-term U.S. financial security, CUNA wrote to the Senate Banking, Housing and Urban Affairs Committee Thursday. The committee conducted [...]
NAFCU's widely read NAFCU Today is credit union leaders' go-to source for the latest on issues impacting the credit union industry. For those short on time, here's a roundup of this week's top need-to-know updates [...]
A little over 25 years ago, paying bills required some effort. Back then, your options were to write and mail a check, pay over the phone or pay your bank to do it for you. [...]
Today, credit unions are up against more challenges than ever, from the rise of fintechs and challenger brands, to the deterioration of the “traditional” banking model. The rapid growth of digital – which accelerated during the [...]
On March 16, 2022, the CFPB published a revised examination procedure guide (Guide) for unfair, deceptive, or abusive acts or practices (UDAAP). In its press release, the CFPB states that the agency is now targeting [...]
Do you find it difficult to find the right candidates for your company's open positions? Well, you're not alone. By evaluating and refining a few key hiring tactics within your business, you can increase your [...]
Every person has heroes and leaders that they look up to and aspire to become. However, there comes a time when a leader must recognize that the person who they should be learning from is [...]
What is luck in leadership? Is there something to it? As fictional character Harvey Dent famously said, “I make my own luck.” But still, what is luck in the first place? Is it some kind [...]
Welcome to the CUInsight Minute, sixty seconds from our Managing Editor John Pettit with our favorite reads from the week. Mentioned: 3 ways to reconnect with your credit union’s WHY by CAMERON MADILL, PIXELSPOKE [...]
I love college basketball. The month that contains the NCAA tournament, The Masters, and MLB Opening Day is perhaps the greatest month of the year. Seeing as how we're smack dab in the middle of [...]
Content is king, but quantity over quality is not the answer. If a credit union marketer is allocating resources to a strategy that seems to align with their goal, but growth is stagnant—then they [...]
Fintech has been a dominant buzzword for some time. At its simplest, fintech is defined by Merriam-Webster as products and companies that employ newly developed digital and online technologies in the banking and financial services [...]
The financial services landscape is bigger than ever before, consumer needs have evolved, and new technologies are already changing the way people conduct their financial lives. The antiquated banking models we are accustomed to are [...]
NCUA issued a Risk Alert (22-RISK-01) on the heighted risk of social engineering and phishing attacks that comes with the conflict in Ukraine. According to NCUA, there are raised concerns over potential cyberattacks in the [...]
