Historically, conversations regarding personal finances, or financial wellness, were generally kept to a minimum. For the most part, financial struggles or victories were treated as something to keep to oneself. While still the case for [...]
In today’s economy, the efficiency of recovery efforts is affected by many factors—from compliance and regulatory changes to consumer trends and lending preferences. Specifically, impacts of the pandemic, such as the increase in [...]
When a member overdraws an account, there are rules in place that determine whether or not the item will be paid, and whether or not the member will be charged a fee. Recent noise about [...]
Interviews. Does anyone prepare for an interview thinking, “Oh man, this will be epic!”. I mean I am sure someone out there does, but it sure as heck isn’t common. I was listening to [...]
Members, prospective members, and employees ask three questions every day: Why you? Why now? What makes you relevant? They ask it when deciding to begin a relationship with you. They ask it when they are [...]
Worldwide Foundation for Credit Unions awarded six credit union professionals the International Credit Union Development Educator (I-CUDE) designation Tuesday as the I-CUDE Class of 2022. The new educators, across the international credit union movement, qualified [...]
Total consumer credit rose 14 percent, at a seasonally adjusted, annualized rate, in March and is up 7.5 percent compared to a year ago. Revolving credit - primarily credit cards - rose 35.3 [...]
The Consumer Financial Protection Bureau has published revised examination guidance and a compliance bulletin that expand the scope of unfair, deceptive or abusive acts or practices. This expansion will result in greater scrutiny and increased [...]
Consumers’ definition of trust in financial institutions is shifting from a focus on privacy, data security, and having their best interests at heart to convenience and ease of use, according to Carrie Stapp, vice president [...]
Emboldened and sophisticated fraudsters are driving an increase in card fraud losses. Financial institutions are taking more aggressive, costly measures to combat it, but not all strategies are equally effective. However, new approaches that blend [...]
The Consumer Financial Protection Bureau (CFPB) intends to target digital redlining and algorithmic bias in its fair lending supervision and enforcement efforts, the agency said, in its annual Fair Lending Report to Congress, released on [...]
In the recent Supreme Court case of Hughes vs. Northwestern University, current and former plan participants in two of the university’s retirement plans claimed that the academic institution was in breach of its fiduciary [...]
Your website says a lot about you. Everything from color themes to formatting tells your members or customers about your brand. And if your website says the wrong things, you’ll find yourself losing loans [...]
What does the word “leadership” mean to you? If you’re among the next generation of leaders, you may be motivated more by roles that give you a sense of identity and purpose rather than [...]
The financial industry has been anticipating the death of cash for years, pointing to the adoption of smartphones and digital payments as catalysts. But while cash isn’t quiet dead, The Global Payments Report from [...]
