Creating a culture that rocks
A little girl wearing a princess dress approaches a counter to buy an ice cream cone. When she nears the counter, the man working the register bows and announces her arrival. The rest of the [...]
News Archives
Customer servicing in the lending and financial services world with Tom Millon & Jeff Johnson
Don’t you hate having to wrap up a conversation mid-sentence when there’s still SO much more to say and learn? Lucky for us—and most especially for our listeners—we have a solution: [...]
Cryptocurrency offers potential opportunities and some risks for credit unions
NCUA Chairman Todd Harper issued a Letter to Credit Unions in December, both confirming and clarifying the authority that federally insured credit unions have to offer cryptocurrency services to their members through third party service [...]
CFPB releases report documenting rural banking issues
The Consumer Financial Protection Bureau (CFPB) recently issued a report titled, Data Spotlight: Challenges in Rural Banking Access (report), documenting the challenges rural communities in America face relating to access to financial services. The CFPB [...]
Credit union group among those pushing for marijuana banking progress
As Congress returns from its Spring recess, supporters of marijuana banking are pushing hard to ensure a competitiveness bill now in a House-Senate conference also allows financial institutions to offer services to cannabis-related businesses. A [...]
The CUInsight Experience podcast: Lily Newfarmer – Speak your truth (#133)
Thank you for tuning in to episode 133 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Allied Solutions. Allied Solutions is focused [...]
Navigating risk: Lending in tough times
Inflation, rising interest rates and the end of financial stimulus mean that no topic is more top of mind for credit union leaders than potential turbulence in the macroeconomic environment. While these conditions have led [...]
The 5 people who make you better
Three things that will positively improve your life: The right people. The right people. The right people. When I posted this on social media, it got a huge response. Then, something curious happened. My DMs [...]
What GA4 means to CUs
If you deal with your website’s analytics, you’ve probably heard some buzz about Google Analytics 4, known as “GA4” by all the cool kids. GA4 is certainly an improvement over the older versions [...]
Broadening access to Reserve Bank accounts raises concern
CUNA submitted a letter to the Secretary for the Board of Governors of the Federal Reserve Ann Misback on Friday in response to the Board’s proposed guidelines for evaluating account and services requests. CUNA [...]
NCUA Board briefed on cybersecurity updates, DEI program
The NCUA Board Thursday met for two briefings, one on the NCUA’s Diversity, Equity, and Inclusion (DEI) Program, and the other on cybersecurity. On the NCUA’s DEI program, the Board discussed two new [...]
PODCAST: Rethinking credit union mergers
Over the past several decades, mergers have reshaped the competitive and cultural balance of the credit union system. Small credit unions have become increasingly endangered as technological advances and marketplace growth have made scale increasingly [...]
Raise your shade, raise some money for CMNH and NCUF
Back by popular demand, CO-OP is launching another #ShadesUpforKids campaign to raise money for Children’s Miracle Network Hospitals and the National Credit Union Foundation. What is #ShadesUpforKids? Co-op Chief Experience Officer Samantha Paxson doesn’[...]
Does your credit union follow these four security best practices?
Credit unions are facing unprecedented times. During the pandemic, many rallied to address the strain on credit union employees and members. But the changes and pressures on the credit union industry have created opportunities for [...]
Strengthening workplace connections among teams
As the pandemic has transformed the way we work, creating a normality around remote working, so have our organizational relationships. According to a Microsoft Work Trend Index report, working from home has strengthened internal team [...]