Credit unions have long thrived by offering personalized services that build strong community bonds. Now the charter has evolved, extending those community bonds by offering the financial services and the kinds of experiences members want [...]
Not so long ago, banking relationships were a staple of American life. Local banks and credit unions were a critical component of local communities, where tellers and customers or members often knew one another by [...]
Cloud adoption has been ramping up for the last several years, with financial institutions even migrating some core processes to the cloud and developing cloud-native apps. Post pandemic, bankers are accelerating those plans, especially as [...]
2022 has already seen a steep rise of fraud, and it’s not decreasing. As digital, touchless payments and person-to-person payment apps grow in popularity, so does the fraud in these areas. In fact, 53% [...]
The House on Wednesday passed legislation that would, among other things, allow all federal credit unions to expand their fields of membership to serve underserved areas. Voting 215-207, the House passed H.R. 2543—legislation [...]
The Brooklyn Nets were a heavy favorite to win it all in the NBA playoffs this year. Emphasis on “were.” They’re currently sitting at home and have been since they lost to the Boston [...]
How can lenders create a differentiated transaction experience for their borrowers with such a technically simple integration? Randy Kern, Chief Technology Officer at Marqeta, discusses how they are disrupting the payments industry with transaction-based decisioning [...]
During the pandemic, delinquencies were low due to mandated deferrals and accommodation programs. These programs paused debt recovery efforts, but as forbearance and forgiveness expire, credit unions are seeking to mitigate portfolio risk with optimized [...]
Interviewing for a job is fun! Virtual interviews are even MORE fun! Okay, so now that we’ve all had our daily dose of sarcasm, let’s talk about this from a more realistic perspective. [...]
It is no secret that credit unions are missing out on intergenerational relationships. The average age of credit union members continues to hover around 47. Research tells us that 60% of adult children do not [...]
I was a new teller when a gentleman walked in wanting to open an account. I remember him taking a step in the doors and scanning the row of CU employees ready to serve him. [...]
The House passed the CUNA-League-led Expanding Financial Access for Underserved Communities Act Wednesday as part of a larger financial services bill. CUNA, Leagues, credit unions, and system partners strongly support the bill, and engaged House [...]
NAFCU’s Regulatory Committee met Tuesday and discussed several proposals that are open for comment from federal financial regulators, including the NCUA, CFPB, the Financial Crimes Enforcement Network (FinCEN), and the Department of Commerce. Attendees [...]
There are many paths to success, but the options for screwing up are limitless. You can screw up by leaving things undone, or you may do the right thing in the wrong way. It’s [...]
At a bank where Suzette Cowell used to work, loan applications from two Toledo, Ohio, ZIP codes were automatic rejections. Now, Cowell leads a credit union located in one of those ZIP codes. As CEO/[...]
