The value of honesty
Intro by Jack Antonini We live at a time when traditional values are being challenged nearly every day. As credit union leaders, we embrace traditional values, such as People Helping People, the mission of the [...]
News Archives
CUNA research: Housing, travel, cars boost April’s Consumer Index Report
CUNA Senior Economist Dawit Kebede issued the following statement in response to the Labor Department’s April Consumer Index Report: “April's core price index, which excludes food and energy, accelerated after a March slowdown due [...]
CFPB releases 2021 Fair Lending Annual Report
The CFPB released its 2021 Fair Lending Annual report to Congress on Monday, revealing that throughout the year, the bureau mainly focused its fair lending supervision efforts on mortgage origination and pricing, small business lending, [...]
NextGen Know-How: Why you shouldn’t promote the superstar employee to leadership
As a young professional just out of college, I decided I wanted to manage people. Leadership seemed so glamorous—having the authority to make decisions, being in charge of a department and making more money. [...]
Payments: ‘Faster’ is first and foremost
Roughly 1,900 payments executives and practitioners convened in Nashville last week for more than three days of content extending well beyond Nacha's traditional automated clearinghouse (ACH) turf. The 2022 Smarter Faster Payment conference shone [...]
Five principles for creating a culture of innovation
We often associate “innovation” with paradigm-shifting breakthroughs that disrupt entire industries. But most of the time, innovation is incremental. Or as Ben Maxim, VP of Digital Strategy & Innovation at MSUFCU, puts it, innovation consists [...]
Leveraging biometrics to prevent fraud and enhance member experience
Authentication measures can stop fraud before it happens. However, the bad guys are getting more clever and are finding ways around traditional authentication measures to commit fraud. New trends in biometrics leverage voice technology for [...]
DCUC’s Sub-Councils: Past, present and future
We recently wrapped our 2022 Overseas Sub-Council Conference in Florence, Italy. Sub-Councils are an important part of DCUC’s work because they give us an opportunity to focus on regional issues. While serving the military [...]
Making an investment in financial wellness
Historically, conversations regarding personal finances, or financial wellness, were generally kept to a minimum. For the most part, financial struggles or victories were treated as something to keep to oneself. While still the case for [...]
Managing auto portfolio risk: Tactical strategies and questions to ask
In today’s economy, the efficiency of recovery efforts is affected by many factors—from compliance and regulatory changes to consumer trends and lending preferences. Specifically, impacts of the pandemic, such as the increase in [...]
Five ways to keep overdraft fees in perspective
When a member overdraws an account, there are rules in place that determine whether or not the item will be paid, and whether or not the member will be charged a fee. Recent noise about [...]
What if we interviewed like a 5 year old?
Interviews. Does anyone prepare for an interview thinking, “Oh man, this will be epic!”. I mean I am sure someone out there does, but it sure as heck isn’t common. I was listening to [...]
What makes you so relevant you are impossible to forget?
Members, prospective members, and employees ask three questions every day: Why you? Why now? What makes you relevant? They ask it when deciding to begin a relationship with you. They ask it when they are [...]
Worldwide Foundation designates six I-CUDEs for 2022
Worldwide Foundation for Credit Unions awarded six credit union professionals the International Credit Union Development Educator (I-CUDE) designation Tuesday as the I-CUDE Class of 2022. The new educators, across the international credit union movement, qualified [...]
March consumer credit growth shows largest gain since December 2010
Total consumer credit rose 14 percent, at a seasonally adjusted, annualized rate, in March and is up 7.5 percent compared to a year ago. Revolving credit - primarily credit cards - rose 35.3 [...]