Kindness is the gateway to empathy
What’s your favorite quote regarding kindness? Maybe it’s one of these: “No act of kindness – no matter how small – is ever wasted.” ~Aesop “Be kind whenever possible. It is always possible.” ~ Dalai [...]
News Archives
Schenk: CU structure produces wide variety of positive outcomes
CUNA Chief Economist Mike Schenk shared the findings from CUNA’s recent white paper during a recent interview with CUBroadcast. The paper—based off CUNA’s 2022 National Voter Poll—shows credit union members generally [...]
Can’t miss event: NAFCU’s 2022 State of the Industry is here
NAFCU’s State of the Industry will take place this Thursday, June 23, from 1:00 to 4:00 p.m. Eastern. This complimentary virtual event – open to all credit unions – will bring together industry [...]
Fifteen cloud contact center security essentials for credit unions
IT security is complex, and this is particularly true for your credit union’s contact center. To demystify it, we’ve created this security best practices checklist to help strengthen credit union and member data [...]
Get your new loan origination system over the finish line
It happens at almost every credit union sooner or later—the board and management team realize that if the organization is to continue to grow, it must purchase a new loan origination system. Picking the [...]
4 best RV road trip routes by region
Ah, summer! Time for lazy days spent lounging by the pool, backyard barbeques, fireflies at dusk, and everyone’s favorite—summer vacation. Pent-up pandemic travel demand is still in full force, with 73% of Americans [...]
CFPB attempting to foster ‘relationship banking’
Attempting to foster “relationship banking,” the Consumer Financial Protection Bureau is seeking comments on how responsive the largest credit unions and banks are to complaints from their members and customers. “We want to hear from [...]
Choose your own adventure: responding to a (jurassic) financial institution disaster
It’s surprisingly quiet for a Tuesday morning. Your inbox is miraculously clear. There are no voicemails to follow up on. You might actually cross an item off that to-do list that’s been looming [...]
4 creative ways to reduce wedding costs
One of the happiest events in almost any couple’s lives is getting married. It’s also one of the most expensive. Paying for the venue, the catering, the decorations and even the transportation can [...]
Don’t stop ‘til…
For many of us, those three words put an iconic song in our heads that will hang around for at least a week. Michael Jackson’s 1979 single “Don’t Stop ‘Til You Get Enough” [...]
The CUInsight Experience podcast: Carol Marx – Grassroot service (#137)
Thank you for tuning in to episode 137 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Allied Solutions. Allied Solutions is focused [...]
Want to be a data-driven credit union? Start with your culture
Everywhere you look, you’re encouraged to follow the data, rely on the data, listen to the data. We get it. Data is an incredibly valuable and powerful tool. It can make a huge difference [...]
One size does not fit all when it comes to analytics
How many of you have read articles, joined webinars, and even attended conferences to learn how to initiate or improve your analytics initiatives? You have undoubtedly heard that the most important aspect of your analytics [...]
BNPL: Financial health friend or foe?
Work travel has reemerged to levels of the Before Times. I often find myself on the road, speaking at different credit union conferences, meetings, and executive readouts. It’s been a blast! Not only is [...]
NCUA board briefed on Post-Examination Pilot Survey results
The NCUA board heard a briefing on the agency’s Post-Examination Pilot Survey at its meeting Thursday. NCUA will add qualitative questions, consider credit union asset size in determining survey questions, and consider using a [...]