The five key elements of an effective audit program
There’s a reason that internal auditors are called the third line of defense. They ensure your credit union’s operations are safe and compliant. But how do you know if your defense is strong [...]
News Archives
Is your strategic plan “snackable?”
Do you like M&Ms? They’re definitely a favorite snack of mine – small, easy to swallow and you’re able to finish a bag without getting sick. In other words, they’re perfectly [...]
Fintech-based foreign exchange services create options for small institutions
Today, many credit unions are searching for ways to increase revenue by broadening membership beyond traditional affinity or select employer groups and even beyond the local community. At the same time, there are an unprecedented [...]
Episode 7: Maximizing Digital Customer Experience with the Zoomer Generation
https://open.spotify.com/episode/7oTgtRBqnHl3eUcUVRXXdt We’ve discussed in depth what Zoomers want from financial institutions on our podcast previously. An excellent customer experience, especially when it comes to digital payments, is a must-have [...]
New research shows how credit unions can achieve growth through member centricity
When I speak with credit union leaders what I hear are the same concerns. The credit union industry is facing competition on all sides, and the traditional relationship- and service-focused business model is getting squeezed [...]
3 Questions with CU NextGen’s Hayley Harrison
CUInsight Publisher & CEO Lauren Culp is joined by Hayley Harrison, VP of Operations at CU NextGen for a quick interview with just 3 questions... Three questions: 1. (0:30) Which of CU NextGen’s [...]
CDFI small dollar loan round begins, as lawmakers work on program
From both sides of the Capitol and both ends of Pennsylvania Avenue, it’s a busy time for people watching the Community Development Financial Institutions (CDFI) program. Here are the latest developments… Small-Dollar Loan (SDL) [...]
5 ways to finance your home improvement project
If you’ve got a home improvement project you’d like to tackle, you’re probably anticipating how nice your home will look after you’ve finished. You’re probably also wondering how exactly you’[...]
3 rules your brand should always follow
You can destroy your brand in an instant if you’re not careful. Here are three rules to follow if you want to stay brand positive... Share: Marketing is everywhere we look. Use your social [...]
Utilizing supplemental data to sustain member engagement
The challenges presented to credit unions in the effort to grow and retain member relationships are significant. Consider these stats: About 79% of consumers consider their financial institution as transactional. They don’t see it [...]
Changing your sales culture to achieve long-term growth
Are your team members order-takers or salespeople? Are they offering the right products and services that will have a positive impact on your members’ financial lives? Have they been given the proper tools and training [...]
FOM modernization, ILC loophole legislation scheduled for markup
The House and Senate are both in Washington, D.C., this week. The House Financial Services Committee will mark up several CUNA-supported bills Tuesday, including the CUNA-League-supported Expanding Financial Access for Underserved Communities Act (H.[...]
HFSC AI Task Force discusses granting the NCUA with third party vendor authority
The House Financial Services Committee Task Force on Artificial Intelligence (AI) held a hearing examining the use of AI within regulatory technology for the financial services industry Friday, where NCUA Director of the Office of [...]
Lending Perspectives: Need a headache? Try pricing loans right now
I’ve spent almost 39 years in the lending business, and I thought I had seen it all. I have never seen rates, both short- and long-term (as defined by the two-year and 10-year Treasury) [...]
A conversation with LeAnn Case
Ah the holy trifecta of the credit union world: Leagues, CUs, and CUSOs… To have been a part of all three—and succeeded beautifully in each one—is impressive. It also means you have some [...]