That’s a hot question. More young leaders are thrust into management positions these days. It’s very common to suddenly be “in charge” of a team where nearly everyone is your senior in age [...]
CUNA and other organizations provided feedback to a communications task force Wednesday regarding the use of an enhanced signaling protocol (SIP Code) for voice service providers to notify callers a voice service provider has blocked [...]
NAFCU Vice President of Legislative Affairs Brad Thaler Tuesday wrote to the House Veterans’ Affairs Committee ahead of today’s hearing to voice the association’s support for the draft legislation, Building Credit Access for [...]
Recently, we hosted with CUInsight a webinar featuring Think|Stack CEO Chris Sachse, AWS Principal Strategist George Estrada, and Chad Ritchie, Chief Information Officer for Ventura Credit Union. They explored the disruptions and member demands [...]
Product refund liability is an evolving challenge for credit unions; complying with state-by-state regulations, avoiding legal challenges, and establishing the right processes along the way. When a loan is terminated due to early payoff, repossession, [...]
Cryptocurrency has captured the industry’s attention more in the last year than any other payments topic. Recently, the digital asset has experienced an explosion of growth. In fact, on any given day, the market [...]
No one likes to make people wait, but sometimes you have to do it. Like it or not, waiting is part of your lobby experience. Your branch might be short-staffed, or maybe you have an [...]
The Consumer Financial Protection Bureau (CFPB) will begin providing other financial regulators, including the National Credit Union Administration (NCUA), with guidance on how it intends to enforce federal law, the agency revealed Monday. In announcing [...]
Is your air conditioner working overtime trying to keep your house cool in the summer? For many people, summer means BBQs, beach volleyball, and dips in the pool. With 100-degree days becoming the new norm [...]
This month I had the opportunity to attend the National Credit Union Foundation's CUDE program in person in Madison, WI. In those five days, we took a deep look into the credit union movement's history. [...]
After a brief lull that saw credit union branches and auto lending channels shrink due to the impact of the pandemic, credit unions have bounced back and are adapting to rapidly changing lending ecosystems. Along [...]
How do you eat an elephant? One bite at a time. How do you change a continent? One webinar, one workshop, or one online course at a time. In October 2021, I was fortunate to [...]
Feedback is a gift! Rethinking how we mentally process feedback is the start of a deeper conversation on employee engagement. I believe communicative teams advance. Too often, leaders assert their door is always open for [...]
Worldwide Foundation for Credit Unions (WFCU) has now raised $1.37 million for its Ukrainian Credit Union Displacement Fund. That total includes donations from more than 1,200 individuals, nearly 200 credit unions and dozens [...]
The House Financial Services Committee today will convene for a markup to discuss several pieces of legislation, including three bills that affect the credit union industry: the NAFCU-backed Expanding Financial Access for Underserved Communities Act [...]
