Fintechs are on the rise - and it’s easy to feel threatened by their growth in the industry. Traditional financial institutions should be devoting resources to consider fintech’s impact on the industry and [...]
CUNA wrote to the House Financial Services Committee Wednesday on several legislative proposals for its hearing on the long-term impact of high housing costs. “High prices and a low number of homes on the market [...]
The CFPB Wednesday issued an advisory opinion affirming that federal law often prohibits debt collectors from charging “pay-to-pay” or “convenience” fees, which are imposed on consumers who want to make a payment in a specific [...]
The credit union movement is an international phenomenon. Our training to become credit union development educators and African development educators (and Angela’s to become an international CUDE and advanced African DE) reinforced in our [...]
It’s simple: In financial services, customer data offers the most relevant services and advice. But, oftentimes, people use different financial institutions based on their needs – their mortgage with one; their credit card with another; [...]
According to the Federal Reserve, approximately 63 million Americans are either underbanked or unbanked. For the underbanked, specifically, even if they are a customer or credit union member they rarely if ever do business with [...]
The trend of moving to digital transactions that started during the pandemic shows no signs of slowing down. In the first quarter of 2022 alone, digital active users at Bank of America alone grew to [...]
The number of fraud and non-fraud disputes, or chargebacks, has spiked significantly in recent years, causing substantial processing delays and increased cardholder dissatisfaction. Mercator Advisory Group estimates that the number of disputes will rise to [...]
Your credit union’s website isn’t just a glowing brochure; it should be the hub of your marketing, an engine for growth, and a no-brainer investment, that makes a big difference in the bottom [...]
Have you ever thought much about the phrase “center of gravity?” While more often used in a physics context, the idea of center of gravity is a very interesting concept when applied to approaching risk-laced [...]
When answering surveys, the vast majority of workers prefer some level of hybrid working over being fully remote. Yet for many credit unions, returning to the office ends up being a difficult ask. Where’s [...]
If you’re responsible for regulatory compliance at your credit union, you probably often feel like Dorothy at the beginning of the Wizard Oz. Caught up in a whirlwind, unsure of what is going to [...]
My dad was a fighter pilot in the United States Air Force (USAF). He flew jets in Vietnam and served his country for over 20 years. Missing the cockpit after retiring from the USAF, he [...]
According to Equifax, Baby Boomer households represent both the largest portion of the nation's current household population (37.5%) and investable assets (45.5%). In total, they hold $14.5 trillion (yes, trillion!) in investable [...]
Credit union champions won in primaries in several states and a special election in Nebraska Tuesday. Credit Union Legislative Action Council (CULAC) and state Leagues have backed 213 credit union competitors this cycle with a [...]
